National Pension Scheme Authority Customer Services Clerk – Front Office Jobs in Zambia

Job Purpose

To provide customer services to ensure clients are promptly attended to in line with the NAPSA policies and procedures, as well as in compliance with the customer service standards. .

Key responsibilities

Issue claim forms to clients and assist clients fill the forms in a timely ‘manner and correctly to ensure the claims are processed with efficiency

Receive claim forms filled by clients, check their completeness to ensure the processing of the claims is done with efficiency.

Assist keep records used in the processing of benefits and contributions to ensure the records are only accessible to authorised persons, are complete and easily accessible when required.

Receive and issue contribution forms to assist in the administration of member contributions in line with the NAPSA policies and procedures.

Vet the claim forms received to ensure the forms are dully filled, and the information genuine to enhance integrity in the claim payment process.

Attend to queries raised by clients to ensure high customer satisfaction though fast service.

Prepare reports as requested to assist in the administration of member funds.

Log the claims received in to enhance records keeping and ease in access of information in the administration of benefits.

Issue member statements and social security cards to walk in clients

Qualifications and Experience

• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.

• Diploma in Marketing or equivalent
Not less than one (1) years’ Pension or Insurance experience in a similar position in an organisation with a similar size of operations

How to Apply

Your application letter should be accompanied by CV and copies of relevant certificates and should also specify your contact address and telephone numbers(s).

Application letters should be addressed to:

Director Human Resources and Administration
National Pension Scheme Authority
Levy Business Park
Church Road
Box 51275
LUSAKA

The closing date for receipt of applications is Wednesday, 26″ August, 2020.

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