National Identity Management Commission Operations Architect / Change Manager Jobs in Nigeria
National Identity Management Commission Operations Architect / Change Manager Jobs in Nigeria
ObjectivesDefines the operational management requirements
Defines the service and support requirements
Defines the management information (MI) requirements
Defines the audit requirements change
Assures the enrolment partners' operational
capabilities
Manages the service management elements (incident, problem, release and capacity management)
Manage hardware and software releases across the NIMC estate and across enrolment and software delivery partners
Undertakes risk assessments related to these changes and advises stakeholders accordingly
Scope of Services
The Operations Architect/Change Manager shall:
Develop a strategic plan that ensures all technical systems and operations required to ensure success of the ID4D project, are unified and run in a streamlined manner;
Develop structured methodology for the change and lead related activities and constantly analyse and suggest improvements to the operations of contractors, vendors, ecosystem partners, as the ID4D project is being implemented;
Create action plans related to change management process and measures for the change areas and ensure plans are developed in consultation and shared with concerned staff of NIMC and the ID4D Project;
Provide valuable input concerning the use of IT solutions to guarantee successful operations during large-scale enrolments, authentication;
Collaborate with entirety of ID4D ecosystem, do define the project plan, schedule, budget etc and identify, analyse and prepare risk mitigation strategies, and identity and manage potential issues and bottlenecks;
Be responsible for the development of Service Level Agreements between stakeholders of the ID4D project and subsequently work with operational teams to meet these service levels;
Develop a method of measuring compliance of ecosystem partners with the planned method of operation;
Be responsible for providing IT solutions to incidents and outages encountered during any operation of the ID4D project, while also ensuring lessons learnt are documented to avoid repeats of such problems in the future;
Recommend the latest IT solutions that would aid the ID4D team to achieve its set targets and objectives;
Ensure staff representatives of NIMC are consulted at different agreed stages of the process and engage NIMC HR staff during the process to build their capacity as the change process proceeds;
Engaging senior leaders and relevant associations or informal bodies and coach managers et al as necessary and coordinate efforts with internal specialists, advisors and state, zonal and head office staff;
Ensure buy in and commitment and track and report issues as they arise;
Document change throughout the process for future learning and knowledge management and ensure that staff are informed of the processes, updates, decisions etc by ensuring adequate communication with all staff.
Provide valuable input during budget planning to ensure appropriate technology upgrades or replacements, thus disallowing for any interruptions during project implementation;
Carry out any other relevant periodic duties assigned by Technical Lead.
Qualification
The Operations Architect/Change Manager shall have the following minimum educational qualifications and experience:
At least 5 years of professional experience in operations, service and change management
Experience designing service and support process in accordance with recognized principles (e.g. ITIL)
Experienced in third party outsourcing, preferably business services and application support
Experience managing geographically dispersed suppliers consisting of technical specialists
Effectively manage and develop key relationships with internal stakeholders; including senior leadership, IT teams, Solutions Architects, other Operations Managers, and the wider business.
Strong experience delivering services that are focused on customer experience and business outcomes
Experience in identifying risks, anticipating issues and creating solutions in
relation to service delivery
Experience in driving best practice and continual service improvement approach
Strong written and verbal communication skills
Strong organisational skills to prioritise and meet deadlines in a pressurised environment
Experience of building relationships and working effectively with all levels of the business
Relevant degree in IT Engineering, Computer Science, or a related field
Experience in working for any international donor-funded program will be considered an asset
Experience in projects involving multiple partner institutions will be considered an asset
Fluency in written and spoken English. Local languages are an asset
Skills and Experience
Service focus
Maintains focus on the whole life of service delivery - designs, develops, delivers and operates.
Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service.
Stakeholder relationship management Identifies, analyses, manages and monitors relationships with and between stakeholders.
Clarifies mutual needs and commitments through consultation and consideration of impacts. For example, the coordination of all promotional activities to one or more customers to achieve satisfaction for the customer and an acceptable return for the supplier; assistance to the customer to ensure that maximum benefit is gained from products and services supplied.
Strategic thinking
Able to have an overall perspective on business issues, events, activities and an understanding of their wider implications and long-term impact.
This could include determining patterns, standards, policies, roadmaps and vision statements. Can focus on outcomes rather than solutions and activities.
Understanding of service management framework
Has an in-depth understanding of service management framework principles and processes and the ability to apply the technical knowledge in project or programme activities.
Ongoing service and change management functions.
Able to manage changes to service, configuration items, organisational change, supplier change and associated documentation.
Able to request changes due to incidents or problems to provide effective control and reduction of risk to the security performance and availability.
Ensures compliance of the business services impacted by the change.
Understands policy, principles and approach.
Applies understanding and knowledge in project or programme activities. Develops experience in the use of key change management tools and processes.
Facilities Provided
Adequate office space, with furniture and internet facilities, shall be assigned to the Operation Architect/Change Manager.
Duration
The duration of the assignment is initially for 12 months but will renewed subsequently on an annual basis subject to satisfactory performance.
The contract type is Time Based.
How to Apply
For more information and job application details, see; National Identity Management Commission Operations Architect / Change Manager Jobs in Nigeria
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