National Drought Management Authority HSNP Program Manager Jobs in Kenya

National Drought Management Authority HSNP Program Manager Jobs in Kenya

Position Summary/ Purpose

The Program Manager will be required to coordinate and support the implementation of Programme operations in the County according to the design and approved plans of the Programme by:

Being the HSNP focal person at the County level while representing NDMA.

Diligently and faithfully and to the best of his/her ability perform his/her duties in accordance with existing Authority’s Regulations, Policies and Procedures.

Keeping a strong liaison with the County Drought Coordinator on a day-to-day basis and report to him/her the issues of concern especially the ones related to the cash transfers to beneficiaries and seek his/her advice in resolving them.

Building a strong relationships with all stakeholders in the County to make sure that the programme has ownership of the local stakeholders and that the stakeholders are kept informed of the programme design, implementation and other aspects.

Key Responsibilities;

Duties and responsibilities will entail: -

Provide key inputs to the County Drought Coordinator and KSEIP-HSNP Operations Manager for capturing the issues specific to your County in the planning and implementation of HSNP Operations;

Lead on planning and implementation of all operations of HSNP in the County.

Conduct County Technical Coordination Group (CTCG) meeting with the PSP (Equity Bank), every week, to provide key inputs for decisions on HSNP Cash Transfer issues especially the beneficiary cases and also seek feedback from the representative of the payment service provider.

Identify key issues arising in the course of implementation of the programme and take remedial actions with the approval of the County Drought Coordinator.

Act as HSNP focal person at the County level while representing NDMA.

In consultation with the CDC, proactively engage with stakeholders, including County level Central Government representatives, the County Government and other local stakeholders in order to build support for the programme.

Facilitate the implementation of HSNP communication strategy to ensure that all beneficiaries are aware of the programme and able to engage with it effectively.

Monitor the performance of Programme officers in making sure that the SMS/Voice messages that are delivered to Chiefs, Assistant Chiefs, Payment Agents and others for payments, are also communicated to the people in their locations and sub-locations by the respective Chiefs and Assistant Chiefs through Barazas.

Make sure that the payment lists are shared with the programme officers before every payment and monitor the performance of Programme officers in making sure that the lists are also distributed amongst the Chiefs and Assistant Chiefs. Also to make sure that the lists are posted outside the offices of Chiefs and Assistant Chiefs.

Randomly also monitor these Barazas on your own, in addition to indirectly monitoring them through performance monitoring of work of Programme officers.

Lead on implementation of communication and mobilization campaigns in the County for all operations of HSNP in coordination with the communication specialist of KSEIP-PMU, CDC, County government and other relevant stakeholders especially for identification of missed out households, registration of missed out households in the Programme, National ID registrations, Bank Account opening, Bank Account Card distribution, cash transfers, case management, capacity building and any other activity.

Undertake communications activities within the County to:

Ensure that all programme officers, chiefs, agents and beneficiaries are aware of programme processes so that they can effectively participate; and

Build support for the programme across the County.

Make sure that the programme officers are processing their cases on a day to day basis.

Make sure that the programme officers are collecting the case management forms and swapping memory cards for ID copies with the chiefs, every two weeks.

Make sure that all the

cases that are processed by the programme officers are accompanied with the scanned copies of the case management forms and ID copies of the case applicants.

Make sure that the programme officers are making case approval recommendations by adding specific comments to each case, for your assistance and record.

Approve/reject Case Management requests (Update and Complaints cases) processed by the programme officers on a day to day basis and add specific comments to each case while approving/rejecting;

Also, review and approve/reject, all the complaints that are registered in the system through SMS, web form, complaint form, telegram, CMS, helpline and other channels.

Manage the MIS reporting and operational interface(s) of HSNP in the County, especially for case management and to monitor the data patterns from the dashboards on registration, payments and CMS;

Investigate and resolve updates and complaints at the County level, together/in consultation with the PSP (Equity Bank.)

Track outstanding cases to ensure that they are resolved.

Report as necessary on the status of cases to HSNP HQ PMU and county/sub-county stakeholders as appropriate.

Lead effective troubleshooting in liaison with the HSNP HQ PMU, mobilizing the necessary additional resources for effective implementation.

Engage and work with relevant institutions like the KNCHR, the office of the Ombudsman and others to address beneficiary rights issues.

Participate in facilitating acquisition of National IDs by programme beneficiaries through engagement with the County Registration staff of NRB and also make sure that the programme officers are doing this at their levels;

Generate reports as required by CDC and/or KSEP-HSNP OM.

Develop and implement a detailed County registration plan in close coordination with the CDC and HSNP-Pos, in accordance with the guidance received from KSEIP-HSNP OM.

Facilitate HSNP-Pos in developing and implementing a registration training plan for enumerators and their team supervisors in their sub-counties.

In consultation with HSNP-Pos, facilitate development of communication training plans for Chiefs, school teachers and others in their sub-counties.

Coordinate with Program officers for implementation of advance communication for registration and other operations as per the operational plan.

Provide regular technical assistance on registration to Programme officers and registration staff of the County.

Randomly monitor the registration activities in the field especially communication, data enumeration and validation.

Make sure that all the team supervisors are regularly shadowing the enumeration activities and programme officers are monitoring the work of registration staff.

Address issues of households on registration including missed out complaints, incorrect/incomplete data collection, biased data collection, fake data collection etc.

Continuously identify trends of enumeration patterns, over productivity of enumerators, under productivity of enumerators and errors for a monthly meeting with sub-county programme officers.

Qualifications

For appointment to this grade, a candidate must have:

Bachelor’s degree in Social Sciences, Statistics and Economics or other equivalent qualifications from recognized institutions. A Master’s degree in Social Sciences will be an added advantage.

Minimum of 5 years’ experience in social protection and/or cash transfers or other relevant experience.

Proficiency in English, Swahili and a local language.

Must be Computer literate with proficiency in the use of Microsoft Office suite.

How to Apply

For more information and job application details, see; National Drought Management Authority HSNP Program Manager Jobs in Kenya

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