National Bank Senior Manager (Card Business) - Jobs in Kenya

National Bank Senior Manager (Card Business) - Jobs in Kenya

National Bank – A Subsidiary of KCB Group Plc

Position Title: Senior Manager, Card Business

Job Ref No. HR/064/2022

Division: Retail Banking

Location: Head Office

Reporting to: Head Channels & Partnerships

Position Scope: The role holder will be responsible for the growth & profitability of the Card Business Segment of the Bank.

Key Responsibilities:

Develop and implement Strategy, Policies and Procedures relating to Card Business.

Develop and implement strategies for maximizing revenue generation through Interchange Income, cross sell routes, customer/channel/process/partnership management.

Design and manage the roll out activities of new card products, including product positioning, advertising and promotions activities.

Design and implement lean, efficient and effective card processes that translate into excellent customer service and cost management.

Develop and execute a comprehensive set of portfolio tools to achieve targets on spend, activation, cross sell & attrition to grow & retain profitable customers.

Review, analyse and manage the customer portfolio including instituting initiatives in line with the strategy for customer acquisition, retention and cross sell of Asset and Liability products.

Formulate and manage the administration of fee structure and cost management initiatives that maximize revenue generation and minimize cost and revenue leakage.

Ensure strict adherence to Operational Risk Policies & external compliance requirements to minimize risk of financial and reputational loss from non-compliance to internal and external regulations.

Develop and service strategic relationships with Merchants and tactical partners to build a unique product proposition based on the requirements of each card type.


Education, Professional Qualifications, Experience & Skills

Bachelor’s degree in a Business related field from a recognized University.

Professional

qualifications in CPA, ACCA and AKIB will be an added advantage.

Certification in Card Management is preferred.

Eight (8) years’ experience in Banking.

At least Five (5) years’ experience in handling Card Business and product development functions of a commercial bank at a managerial level.

Demonstrated hands-on experience at Senior Management level on innovation/product development.

Deep market knowledge and established relations with vendors and other industry functionaries.

Good understanding of Banking laws and regulations

Governance – knowledge and ability to ensure good governance practices in the assigned Department.

Excellent stakeholder Management.

Leadership and management – ability to lead teams, mentor and coach staff to goal definition and achievement.

Integrity and honesty and ethics – ensures ethical practices and integrity and ensures NBK is not put at reputational risk.

Customer orientation – is customer focused striking a solid balance between external and internal customer orientation.


How to apply

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Monday, 15th August 2022.

Please note that applications received after the deadline will not be considered.

Only shortlisted candidates will be contacted for the next stage/s of the process.


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