National Bank Manager (Money Transfer Services) - Jobs in Kenya

National Bank Manager (Money Transfer Services) - Jobs in Kenya

National Bank – A Subsidiary of KCB Group Plc

Position Title: Manager, Money Transfer Services

Job Ref No. HR/062/2022

Division: Retail Banking

Location: Head Office

Reporting to: Head Channels & Partnerships

Position Scope: The role holder will be responsible for ensuring there is a link to branches to create new outlets/terminals for Money Transfer Services.


Key Responsibilities:

Develop processes for Money transfer service sales activations and marketing plans targeting specific MTS merchants for joint marketing and promotions and marketing department.

Define and plan Money transfer services enhancements to promote uptake.

Ensure revenue collected on all Money transfer services avenues.

Review all Money transfer service contracts to align with our objective.

Ensure visible signage in the entire branch network.

Liaise with the branch to have dedicated and manned cubicles for Money transfer service.

Ensure that branches have active user/passwords access through ICT support.

Organize for user training on Money transfer services.

Ensure settlements are done promptly by the Backoffice team.

Ensure reconciliation on Money transfer systems and feedback to branches

Ensure steady/timely communication from merchants to the branches.

Provide monthly performance revenue reports to branches.


Education, Professional Qualifications, Experience & Skills

Bachelor’s degree in business related field.

Master’s degree will be an added advantage.

Five (5) years’ experience in Banking.

At least (two) 2 years’ experience in Branch Operations of a commercial bank at a managerial level.

Strong background in product development and roll out, partner relations and change management.

Good understanding of the Money Transfer regulations from a local and international standpoint.

Good understanding of Banking

laws and regulations.

Excellent in budgeting and planning.

Governance – knowledge and ability to ensure good governance practices in the assigned Department.

Analytical – highly analytical and ability to challenge status quo based on quantitative facts and impacts.

Excellent communication skills.

Leadership and management – ability to lead teams, mentor and coach staff to goal definition and achievement.

Decision making – ability to make strategic decisions in a timely and effective manner and to be accountable for decision making within departmental and role allocation and advise departments on major financial implications and critical decisions required

Professionalism – maintains a professional approach based on ethics and NBK values

Integrity and honesty and ethics- ensures ethical practices and integrity and ensures NBK is not put at reputational risk.

Customer orientation-is customer focused striking a solid balance between external and internal customer orientation.


How to Apply:

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Monday, 15th August 2022.

Please note that applications received after the deadline will not be considered.

Only shortlisted candidates will be contacted for the next stage/s of the process


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