Nathan Digital Client Relations Officer (Online) Jobs in Kenya
Nathan Digital Client Relations Officer (Online) Jobs in Kenya
The Online Client Relations Officer will serve as the primary point of contact for our clients/customers in the online space. This individual will be responsible for managing online inquiries, addressing client/customer concerns, and fostering positive relationships through various digital channels. The ideal candidate will have excellent communication skills, a strong customer service orientation, and a passion for delivering exceptional online experiences.
Responsibilities:
Online Engagement:
Interact with clients/customers through various online channels, including email, live chat, social media, and online forums, to address inquiries, provide assistance, and resolve issues in a timely and professional manner.
Client/Customer Support:
Provide proactive and responsive support to clients/customers, offering guidance, troubleshooting assistance, and solutions to ensure their needs are met and concerns are addressed effectively.
Relationship Building:
Cultivate positive relationships with clients/customers by actively listening to their needs, demonstrating empathy, and showing genuine interest in their satisfaction and success.
Online Reputation Management:
Monitor online conversations and reviews related to our company, products, or services, and respond appropriately to maintain a positive online reputation.
Feedback Collection:
Gather feedback from clients/customers regarding their experiences, preferences, and suggestions for improvement, and relay this information to relevant teams to inform product/service enhancements and process improvements.
Cross-functional Collaboration:
Collaborate with internal teams, including sales, marketing, product development, and customer service,
to address client/customer needs, share insights, and ensure a seamless online experience across all touchpoints.
Data Analysis:
Track and analyze online interactions, customer feedback, and performance metrics to identify trends, patterns, and opportunities for optimization, and provide actionable insights to drive continuous improvement.
Qualifications:
Proven experience in customer service, client relations, or online community management role.
Excellent written and verbal communication skills, with a strong command of grammar and spelling.
Proficiency in using online communication tools and platforms, such as email, live chat software, social media platforms, and forums.
Ability to empathize with clients/customers and effectively address their needs and concerns with patience and professionalism.
Strong problem-solving skills and the ability to think critically and creatively to resolve issues and exceed client/customer expectations.
Detail-oriented with excellent organizational and time management skills, capable of managing multiple tasks simultaneously in a fast-paced environment.
Positive attitude, adaptability, and a willingness to learn and grow in a dynamic and evolving industry.
How to Apply
For more information and job application details, see; Nathan Digital Client Relations Officer (Online) Jobs in Kenya
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