Nairobi Hospital Patient Experience Coordinator Jobs in Nairobi, Kenya
Nairobi Hospital Patient Experience Coordinator Jobs in Nairobi, Kenya
The Nairobi Hospital, a leading health care institution in Eastern Africa has excellent career opportunities for individuals who possess a passion for excellence, strong work ethic, are results oriented and committed to continual improvement.
The successful candidates will be team players with the ability to effectively add value to enabling good patient outcomes and shape best clinical and non-clinical practice.
Job Purpose:
Managing patient experience of the entire Hospital and ensuring that contact with the public meets and exceeds patient expectations and invokes a favorable attitude toward the Hospital.
Main Duties and Responsibilities
Planning, organizing and managing customer service activities.
Ensuring positive feedback from clients and staff are appreciated/recognized
Coordinating with other departments on customer complaints and follow ups.
Handling customer complaints or any crises arising.
Identifying gaps in service delivery and recommend appropriate training
Developing and modify procedures as required to create customer value.
Coordinating and conduct client visits to seek feedback, monitor changes and identify the need for new services.
Auditing customer service standards and implementing training programme.
Developing customer service policies and standards for the Hospital.
Training staff on customer service standards, requirements and expectations of the Hospital.
Monitoring and measure customer service levels of the Hospital.
Benchmarking with relevant institutions on emerging customer service practice.
Supervising the performance
of the customer service staff.
Preparing and manage customer service budget.
Any other duties that may be assigned from time to time.
Qualifications, Skills & Experience
A Bachelor’s degree in Commerce, Hospitality, Public relations or equivalent.
A Masters degree in marketing or Public Relations will be an added advantage.
Membership to relevant professional bodies.
Six (6) years progressive work experience,3 of which on a supervisory position.
How to Apply
If your background, experience and competence match the above specifications, please send us your application quoting the reference, testimonials and full contact details of 3 referees to:
To be email to recruitment@nbihosp.orgreceived not later than 10th September 2019.
Only shortlisted candidates will be contacted.
NB: The Nairobi Hospital does not charge any fee for processing of Job applications.
The Nairobi Hospital Does Not Charge a Fee at Any Stage of the Recruitment Process (Application, Interview Meeting, Processing, or Training).
Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs Kenya.