NAFDAC Customer Service Representative Jobs in Nigeria

NAFDAC Customer Service Representative Jobs in Nigeria

Job Brief

We are looking for a Customer-oriented Service Representative to act as a liaison between us and our customers.

Provide product / services information, handling enquiries and resolve any emerging problems that our customer might face with accuracy and efficiency.

Other duties for this role will include managing third party courier companies and day to day routine tasks execution.

Job Description

Manage large amounts of incoming inquiries via social media chats

Generate sales leads for follow ups

Identify customers needs and give accurate product recommendations

Take the extra mile to engage customers to achieve sales conversion

Build sustainable trust with customer by providing accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and chat handling quotas

Handle customer complaints,and provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution

Follow communication procedures, guidelines and policies.

Requirements and Skills

Minimum of HND / B.Sc in a Business related degree

Must have 1 - 3 years proven customer service experience or strong phone contact handling skills and active listening

Living within Ajah, Badore and its environment is compulsory

Familiarity with basic tools like Microsoft tools, Google dos and Sheets

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively.

How to Apply

Interested and qualified candidates should send their CV and Cover Letter to: workinbamyatfoods@gmail.com using "Customer Service Representative" as the subject of the mail.

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