Mwiba Holdings Limited Reservations & Safaris Manager Jobs in Tanzania

RESERVATIONS & SAFARIS MANAGER –

Mwiba Holdings Limited is registered Tanzanian Company under Companies Ordinance (Cap. 212) and a leading Hospitality company with its Operations in Arusha, Meatu-Simiyu and Mara Regions.

We are currently looking for Reservations & Safaris Manager to be part of our team and provide support to all our tourist facilities and enhance Photographic Safari Experience.

Key Result Areas / Essential Functions

• Thorough knowledge and consistent application of all reservations systems, policies and procedures.

• Overseeing all reservations and safaris for our properties ensuring that, all reservations are loaded into respective reservation systems, monitoring agent’s emails trends and safari operations requests.

• Sound knowledge of Tanzania and East Africa, understanding travel logistics and an ability to create tailored itineraries.

• Be a back up to the LEX properties and touring consultants in their absence.

• Manage tentative and confirmed reservations in the system

• Administering safari designing i.e. checking availability, booking, quoting, tailoring an itinerary, invoicing and monitoring confirmations.

• Oversee bookings for all Mwiba Holdings photographic properties this will include airport transfers, accommodation, flights, airports meet and greets etc. for all company’s agents

• Be in charge and take control of safaris by ensuring all overbookings quarrels are timely resolved and be available to solve any client issues arising while on safari.

• Developing safari rates, sharing and updating rates changes with Company’s agents, advising your team on timing and charges for trip cancellation and familiarization (FAM) trips.

• Overall responsible of day to day operations and running of LEX office i.e. in charge of reservation, LEX accounts, safaris and operations.

• Responsible for LEX office’s administration by planning and approving of departmental duties roster, departmental leave and off days.

• Working closely with HR to motivate and provide leadership and counselling to all staff at all levels to ensure a well organised, motivated

and efficient work force.

• Hold weekly departmental meetings and utilise leadership and motivation skills to maximize employee productivity and satisfaction.

• Be part of recruitment for all LEX employees.

• Continuously endeavours to improve the department’s efficient operation.

• Manage relationships with other departments, Tour Operators, Travel Agents, Guests and suppliers.

• Attend Revenue meetings and implement strategies with reservations team

• Complete reports as and when required.

• Checking and approving all departmental requests and, reviewing all invoices (including third party services and park fee invoices against sales forms).

• Work closely with sales and marketing team and be part of marketing research to identify selling possibilities and evaluate customer/agent’s needs.
• Actively seeking out new sales opportunities through cold calling, networking and social media.

Professional and Interpersonal Details
Education:

• Bachelor’s degree in tourism/reservation or equivalent in related field.

• An advanced level of computer literacy with special focus on hospitality data use systems, as well as, Microsoft Excel, Word, PowerPoint and Outlook.

Experience and Skills:

• A minimum of 5 years in Reservations & Safaris.

• Ability to effectively listen, communicate and perform diplomatically with internal and external stakeholders, agents, guests and staff in all situations.

• High level of leadership skills as well as a team player who demonstrates the ability to build and develop successful department.

• Have a positive demeanor and ‘can do’ attitude in order to steer team into the future.

• Have the ability to work through periods of high demand and ready to work on weekends.

• Ability to maintain physical stamina.

• A passion for hospitality and the photographic safari industry.

• Have a positive attitude and the ability to think out of the box.

• Assertiveness, patient and possessing good organizational skills.

How to Apply

Applicants are invited to submit their CV’s/Resume’s and copy of certificates to HR Office through Reception (for hard copies) or via e-mail to:

Recruitment@kdtl.co.tz

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