Mutanda Lake Resort Front Desk Representative Jobs in Uganda

Mutanda Lake Resort Front Desk Representative Jobs in Uganda

Job Description/Requirements

The ideal candidate will have a friendly and easy-going personality, whilst also being very perceptive and disciplined. You should be able to give accurate information and deal with complaints. A customer-oriented approach is essential.

Your goal should be to make our guests and visitors feel comfortable and valued while on our premises.

Responsibilities:

• Greet and welcome guests, give them a short briefing, and check them inefficiently.

• Answer questions and address complaints.

• Answer all incoming calls and provide the information requested.

• Professionally respond to emails in a timely manner (requests and reservations).

• Keep updated records and files.

• Take on other duties as assigned.

Requirements and Skills:

• Proven experience as a front desk representative, agent, or relevant position.

• Knowledge of office management and basic bookkeeping.

• Proficient in English (both oral and written).

• Excellent knowledge of MS Office (especially Excel and Word).

• Strong communication and people skills

• Good organizational and multi-tasking abilities

• Problem-solving skills

• Customer service oriented.

• Must be focused and pay attention to details.

Mutanda Lake Resort is located in a remote area of the Kisoro District. A candidate must be aware that they will have to stay on property, in our staff quarters.

The working hours are 9:00 am to approximately 6:00 pm, 6 days per week.
You will be entitled to 4 weeks paid holiday per year.

How to Apply

Interested and qualified, send email to info@mutandalakeresort.com

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