Musoni System Analyst Jobs in Kenya

Musoni System Analyst Jobs in Kenya

About the company

Musoni is a rapidly growing fintech with a strong social mission. Our goal is to expand financial inclusion, reduce poverty and improve the lives of the unbanked.

The Musoni System is a SaaS-based solution and gives financial organisations the tools they need to reduce their costs, improve their efficiency and to drive financial inclusion into the rural areas where the majority of the unbanked live.

Since 2013 Musoni has grown to serve over 65 organisations in more than 20 countries across Asia, Africa and Latin/South America. We enable our partners to serve over 1.5 million end clients with access to financial services.

Musoni is based in Houten, in the Netherlands where we work with an international team of enthusiastic and motivated people. Musoni also has a subsidiary in Nairobi (Kenya) where we have a team of support and sales people. We serve our Asia region clients from a team in Myanmar.

About the job

The job holder will join our Customer Support team which is the day to day point of contact for any of our worldwide customers. His/her daily tasks range from digging into customer problems and monitoring our infrastructure. The successful candidate will be expected to:

Quickly and correctly assess customer requests (in line with SLA’s) and prioritize accordingly

Analyze customer requests and summarize them in a clear and concise way for different audiences (internal and external)

Proactively engage with other teams to manage customer needs and expectations

Proactively help the support team to achieve its goals

Identify and address internal knowledge base gaps or

improvements

About you

As a rapidly growing company, the ideal candidate for this role is ambitious and motivated. We’re looking for fast learners with the ability to think strategically and creatively, especially those who enjoy working in a fast-paced environment. We like people who are flexible and have the ability to enthusiastically respond to new tasks and challenges.

Does this sound like you?

You have B2 proficiency level in French language

You have at least 3 years of work experience in System Engineer, Data Analyst or Level 2/3 support roles

You have completed BSc in IT studies

You have attained a KCSE mean grade B and above

You have multi-tasking abilities

You have excellent time management and organisational skills

You have B2 or above skill level in verbal and written English

You have experience in basic administration of Linux machines

You have experience in using MySQL tooling

You are a good team player

You have excellent analytical skills

You have excellent communication and client-handling skills, with the ability to manage expectations and explain technical detail

How to Apply

For more information and job application details, see; Musoni System Analyst Jobs in Kenya

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