Murarandia South Water and Sewerage Company Jobs in Kenya

Murarandia South Water and Sewerage Company Commercial Officer (Customer Service) Jobs in Kenya

Main Duties and Responsibilities;

Develop departmental policies, procedures, actions plans and budgets in line with overall company mission and objectives and customer service charter.

Ensure the effective implementation of the service delivery, revenue generation and collections strategies.

Effectively manage the customer service function in a manner that ensures the attainment of the set targets and promotes the Company’s brand.

Promote a customer centric culture throughout the organization by developing and implementing positive customer management systems that provide timely and high quality client services and disseminating company policy and procedures to customers.

Promote new ideas and business solutions that result in enhanced services to the existing and new clients.

Maintain comprehensive commercial information, including up-to-date customer database, that support Company revenue objectives.

Ensure timely, complete and accurate meter reading, billing and subsequent collection.

Carry out customer surveys and propose improvements arising from feedback received.

Manage and guide the operations of the customer service and call centre teams in order to efficiently respond to queries and complaints, meet satisfaction targets and meet service delivery requirements.

Qualifications, Experience and Skills;

A Bachelor’s Degree in a Business related field (Commerce, Accounting, Economics etc).

At least 3 years work experience

in commercial sector; water sector experience will be an advantage.

Experience of developing and implementing customer management systems and processes.

Proven experience of supervising a team; call centre management will be a definite advantage.

Demonstrable experience with CRM is a definite advantage; experience with ERP systems, Water Billing Systems (M@jics Billing Software) and Sage Pastel Evolution Systems is desirable.
Trainings: The successful candidate will attend a training concerning prepaid water meters and billing shortly after employment.

How to Apply:

Interested and qualified persons should submit their applications and CV. only, indicating their email, telephone contact, Expected salary and 3 Professional References to;

The Managing Director,
Murarandia South Water and Sewerage Company Limited,
P.O.Box 27-8010,
Kahatia.

Email: murarandiawatercompany@gmail.com

To reach him by 3rd August 2017.

Applications should be sent through the above Email address only.

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