Multigate Client Service and Support Jobs in Nigeria

Multigate Client Service and Support Jobs in Nigeria



Job Description
  • The Client Support Role entails the provision of support to internal and external clients across all the solutions provided by Multigate, relating to both technical and non-technical issues.
  • It involves liaising with other internal teams to ensure external client issues are fully resolved in a timely manner.

    Duties / Responsibilities
  • Have an in-depth understanding of all the solutions provided by Multigate
  • Provide support to Multigate's clients by managing and resolving issues (technical and non-technical) they may encounter in the course of using our solutions
  • Liaise with all concerned parties in the service delivery chain to ensure all clients' needs and raised issues are adequately resolved
  • Communicate product feature suggestions and updates based on interaction with the clients to the relevant product managers for planning, design and development
  • Ensure proficiency and effectiveness in the day to day operations of all Multigate's solutions
  • Ensure proper onboarding and administration of new clients on Multigate's solutions
  • Assist with special projects as assigned by your line manager
  • Be flexible to take up new additional responsibilities as directed by the line manager or divisional head

    Education And Experience
  • Bachelor's Degree in Business, Finance, Information Technology, or a related field
  • Minimum of 3 and maximum of 6 years working experience
  • Proven experience in customer support, preferably in the fintech or financial services industry
  • Familiarity with fintech products, treasury, crossborder payment, cash management and correspondent banking is
    an advantage.

    Requirements:
  • Customer service skills: Customer-centric mindset with a passion for helping others
  • Effective communication skills, both verbal and written
  • High level of empathy, patience, and professionalism
  • Strong problem-solving and analytical skills
  • Attention to detail and accuracy
  • Ability to work independently and as part of a team in a fast-paced environment
  • Proficiency in using CRM software and support tools (e.g., intercom, Zendesk)
  • Ability to manage multiple tasks and prioritize effectively
    Project management skills.

    How to Apply

    For more information and job application details, see; Multigate Client Service and Support Jobs in Nigeria

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