MTN Uganda Limited Manager-IT Applications Support Jobs
MTN Uganda Limited Manager-IT Applications Support Jobs
Mission/ Core purpose of the Job The main purpose of this role is to manage a portfolio of applications. The manager shall ensure that his team (including engineers, vendors, and others) carry out proactive identification, isolation, and resolution of issues in the applications/systems stack.
The incumbent shall ensure platforms’ uptime and services availability, ensure that customer trouble tickets are attended to within SLA and ensure efficient Operations & Maintenance of the IT applications to meet the agreed MTN KPIs.
Main Job Functions:
To ensure proper provision of L1/ L2/L3 operational maintenance and support for the IT Applications
To ensure that incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned are worked on within SLA
Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations
Ensure development of technical documents including Standard operating procedures, troubleshooting guides
Derivation of trends in performance from statistics as well as from customer complaints so as to provide long term solutions to problems identified
Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan
Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience
Matrix management across Information systems and business units
Working with and managing multiple vendors
of the applications stack.
Execute any assignments that may be assigned from time to time at management’s discretion
Job Requirements (Education, Experience and Competencies)
Education:
Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field.
Experience:
5 years’ experience in a busy IT environment
2 years’ experience managing a group of engineers, IT personnel
2 years’ experience of vendor management/ collaboration
4 years’ experience in software development and maintenance of applications
Knowledge & Trainings:
ITIL
Project Management
Software Development and management
Reporting
Analytical Thinking.
Business Process Design and Reengineering.
Decision Making.
Information Management.
Problem Solving.
Project Planning and Control.
Strategic Thinking and Planning.
System Analysis, Design and Integration.
Telecommunications Technology Fundamentals.
Results orientation.
Credibility.
Building collaborative relationships.
Engaged management.
Influencing, Leadership, Power.
Risk-taking, Innovation.
How to Apply
For more information and job application details, see; MTN Uganda Limited Manager-IT Applications Support Jobs
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