MTN Uganda Limited Billing Administrator Jobs

Mission/ Core purpose of the Job

To proactively work with tools and policies in order to prevent/mitigate potential revenue loss in MTN UGANDA’S postpaid client base.

Main Job Functions:

Ensure accurate billing of all Post-Paid Customers

Accurate billing and timely delivery of bills for all Post-Paid Customers

Customer Engagement through Multi channels (Email, Phone calls, visits, etc)

Timely Resolution of Customer billing disputes, queries and inquires

Update and manage Customer billing profiles on the billing system

Develop, populate, and analyze management reports periodically

Manage Service Level Agreements with Internal and External stakeholder

Job Requirements (Education, Experience and Competencies)

Education:

A Bachelor’s degree in any business discipline.

Excellent Customer management skills, self-motivated with good planning and organization skills.

A good team player, excellent interpersonal skills and is analytical.

Experience:

2-3 years’ experience in a busy customer environment with proficiency in both verbal and written communication.

How to Apply

For more information and job application details, see; MTN Uganda Limited Billing Administrator Jobs

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