MTN Supervisory Contractor, Enterprise Portfolio & Decision Support - Jobs in Ghana

MTN Supervisory Contractor, Enterprise Portfolio & Decision Support - Jobs in Ghana

Job Description

Job Summary

Support in analysing data and financial trends that contribute to driving data-driven initiatives to reduce churn and improve revenue and NPS across the enterprise product segments.

Job Context

Technology and Platform business

Multiregulation and multifaceted stakeholder management

Public Listed Organization

Environmental, Social and Governance prioritized

Regionalization structure implication

Performance driven environment

Development of a sophisticated client base

Diverse cultural environment

Extended workforce management

Job Role

Assist in analysing Enterprise Business database per segment

Assist in coordinating analytics projects to extract, manage, and analyse customer data from multiple applications.

Assist in analysing and optimize product performance per portfolio

Assist in ensuring proper portfolio management and product lifecycle management is adhered to.

Assist in developing and managing reporting templates that enable the business unit to track performance against budgets for all products to ensure compliance on daily, weekly, and monthly basis.

Assist in the impact assessment of market trends, competitor activity and business solution strategy on quality of customer acquisition and profitability performance (including the impact of marketing propositions/plans).

Prepare and share daily, weekly, and monthly performance reports against forecast on revenue and gross adds projections for the Business with key stakeholders.

Undertake analysis of data and market intelligence to advice management about key issues for strategy development to achieve wallet penetration targets.

Prepare status reports on product performance on continuous bases to guide management decision making on driving profitability growth of the business

Assist in the management of enterprise profitability KPIs by driving performance towards the sale of products with higher profitability

Assist in impact assessment of market trends, competitor activity and MTN Business solution strategy on loyalty and customer retention.

Undertake post launch analysis of products and provide key insights to enhance decision making on products within enterprise business unit

Track churn to ensure the set KPI is achieved within the business unit along all product lines.

Provide key support in the design and implementation of churn management initiatives to ensure desired results are achieved.

Job Requirements
Education & Competencies

Education

Minimum

of a University Degree in Computer Science, Information systems, Computer / Electrical / Telecommunications Engineering, Marketing or related degree

Experience

Minimum of 2 years’ proven relevant experience in a similar role.

Knowledge & Technical Competencies:

Knowledge in data analytics

Knowledge and experience in data reporting/visualization tools (Power BI, Tableau, etc)

Knowledge and experience in data analytic tools (SQL, Python, SAS)

Data mining and modelling

Data visualization and reporting

Advance excel with excellent modelling skills.

In depth knowledge of the market and industry

Understanding of technology and services

Knowledge of standard office practices and procedures

Strong knowledge in Management of Customers

Cloud and digital services

Microsoft Office Suite

Behavioral Competencies:

Leads self, good conflict management, takes and manages accountability

Innovative, Takes initiative, result oriented and develops self consistently

Trustworthy, integrity and ethical in dealings

Ability to focus on priorities and plans.

Good written and verbal communication, presentation skills, commitment to the organization

Global thinker, Analytical thinking and Problem-solving abilities.

Be able to maintain confidentiality

Must live the MTN Values of

Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

Complete Candor, Complete Accountability, Active Collaboration & Get it done.

How to Apply

Qualified applicants should indicate vacancy number Ref no: MTN-EBD-ADTRACKSC05 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified.

Interested and qualified applicants should send their Curriculum Vitae by 30th September 2022 to: mtnghanarecruitment@mtn.com

Only shortlisted applicants will be contacted



For more information and job application details, see; MTN Supervisory Contractor, Enterprise Portfolio & Decision Support - Jobs in Ghana


Find daily jobs in Ghana. Jobs - Ghana jobs. Search our career portal & find the latest Ghana job positions, career opportunities & jobs in Ghana.

Jobs in Ghana - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Ghana.

Find your dream job from 1000s of vacancies in Ghana posted and updated daily - click here!