MTN Supervisor - Store Commercial Operations SA Jobs in South Africa

MTN Supervisor - Store Commercial Operations SA Jobs in South Africa

Mission/ Core purpose of the Job

To provide day-to-day management, support and guidance to POS Owned Shops, implementing plans, controls and standards for optimum performance and alignment with Branded Retail Channel and MTN SA strategies.

Through supervision of others ensures that MTN true purpose and core responsibilities to the customer and particular business situations/challenges are met as per the required standard

Context (Global influences, environmental / industry demands, organisational mission etc.)

Fast moving industry with constantly changing business requirements and technologies

Fluid complexities of customer expectations and demands

Highly competitive market with new and established competitors and aggressive competitor strategy and delivery

Highly dynamic and fluctuating Telecommunications industry

Total customer experience for MTN brand
Constantly changing consumer and market needs

Fast paced environment

Market dynamics and developments

MTN policies, processes and procedures
Regulatory industry norms govern MTN and partners

Highly pressurized, deadline-driven environment

Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks

Participative environment – highly diverse and team-focused

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Supervisory / Leadership / Managerial Tasks: Refers to the responsibilities for directing, guiding, motivating and influencing others.

Administer and control available resources to achieve POS goals and objectives

Ensure staff satisfaction

Communicate goals clearly and facilitate achievement thereof

Manage and motivate team to achieve agreed goals and targets

Set boundaries within which direct reports will operate and clarify roles to match the level of expertise and results required

Communicate actively and effectively resolving any potential conflicts that may arise

Evaluate and assess people performance

Build and enforce a customer centric approach

Build and maintain collaborative teamwork
Coach, guide and motivate team/ staff

Build professionalism, loyalty and commitment to the organization

Have the self-insight and flexibility to adapt to different situations

Live the MTN Brand – change and influence employees' behaviour

Role Dependencies:

Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this would be additional complexity that should not be inherent in this job, but the incumbent has responsibility for. Example HR Managers having to manage an IT function.
None

Job Requirements (Education, Experience and Competencies)

Education:

Diploma in Commerce (Marketing/Communication or related)

Fluent in English and language of country preferable

Experience:

Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others

Experience working in a medium organisation

Qualifications

Education:

Diploma in Commerce (Marketing/Communication or related)

Fluent in English and language of country preferable

How to Apply

For more information and job application details, see; MTN Supervisor - Store Commercial Operations SA Jobs in South Africa

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