MTN Specialist - Onboarding Operations Jobs in Nigeria

MTN Specialist - Onboarding Operations Jobs in Nigeria

Mission

Provide a value-driven and customer-centric approach that ensures customers, merchants, and agents derive maximum benefit from our products and services.

Guide and support customers throughout their onboarding journey, ensuring they are well-grounded, equipped to succeed while providing user-friendly support, and even celebrating milestones when a customer becomes Revenue Generating Subscriber (RGS).

Description

Onboard Customers using functional strategy cascaded by the functional lead for continuous relationship.

Assist in review of the onboarding strategy and roadmap, in collaboration with the functional lead, to ensure its alignment with the changing dynamics of the internal and external ecosystem.

Assist in the evaluation baseline of Service Level Agreements (SLAs) and KPIs, when required.

Assist in the preparation of proposal on change initiatives SLA, policies and procedures, when required.

Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead.

Develop and execute onboarding campaigns across multiple channels, including search engine marketing (SEM), social media, email marketing, display advertising, and content marketing.

Collaborate with internal and external stakeholders to create, engage and effective improve onboarding process such as pop messages, landing pages, and visual content of all onboarding journey.

Continuously optimize campaigns based on data-driven insights, aiming to improve performance and drive better ROI.

Collaborate with cross-functional teams, including creative, content, and web development, to align MoMoPSB initiatives with overall strategies and goals.

Work closely with the GTM and Sales team to ensure consistent messaging across all digital channels.

Education

Degree in Analytics, Business or any related discipline or its equivalent

Additional certifications in data Analytics are a plus.

Relevant post graduate qualification is an advantage

Experience:

3 - 7 years of experience in an area of specialization; with experience with working with others

Experience working in a medium organization
Proficiency in the use of Microsoft office tools
Journey mapping; prototyping and framing

Experience in data analysis, problem solving and reporting/presentation

Experience working in a medium organization
Strong analytical skills

Experience in Enterprise Data Management

Strong Microsoft Excel and PowerPoint skills

Business Planning and Analysis, preferably within the telecommunications sector

Experience in Customer Care and Management.



How to Apply

For more information and job application details, see; MTN Specialist - Onboarding Operations Jobs in Nigeria

Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria

Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.

Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobs in Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.

Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.

Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.

Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!