MTN Specialist – Content Services Jobs in Uganda
MTN Specialist – Content Services Jobs in Uganda
Main Job Functions:To lead technical scoping and documentation of user requirements for new content services aligned to the plans from GTM Teams.
Manage the implementation of content service enhancements.
Apply the principles of the High-Volume Journeys and EPIC in the design of content services to ensure pro-customer experiences.
Support the Digital Service Manager and Service Delivery Manager in the design and alignment of all content channels.
Ensure adherence to the design process for content services aligned with the plan from the GTM Teams.
Support both internal and external content service partners for needs that are outside the planned roadmap scope.
Liaise with the customer-facing stakeholders to address issues arising from content services.
To implement and manage the controls to prevent revenue leakage and risk to business in the delivery of content and digital services
To support the Digital Team in their Business planning process with ideas and insights for new services and enhancements.
Review the content on all customer-facing and experience channels as part of the lifecycle management.
Monitors and reports on the market, competitor innovations and technological advancements for the purpose of identifying potential digital products and services for development.
Manages inter-departmental relationships between marketing and partners in Network, IT and Finance to confirm technical feasibility; with Business Intelligence team for economic feasibility as required; and with Customer Experience to ensure that all customer-centric support structures are in place.
Manage enhancements & changes to existing propositions with input from all stakeholders within the value chain and operational streams.
Manage all testing of digital products and coordinate with the Network, IT, Revenue assurance, Customer Experience and segment teams for completion and consensus product testing prior to go-to-market.
Identify trends/patterns pertaining to customer requests and needs and filter this information through to relevant business areas to continually improve all aspects of digital product and service delivery.
Support the digital managers in the decision making for
continuity/end-of-life management of product and service offerings as part of the lifecycle management role.
Education:
A Bachelor’s degree or professional Marketing Qualification with proficiency in Microsoft Office Application (Word, Excel, Visio, and PowerPoint) from an accredited university.
Experience:
At least 2 years of working experience in a similar role.
Experience with Network or IT applications within the telecommunication industry.
Experience in project management in the technology industry.
Good understanding of MTN products and services
Technical and commercial knowledge of design process and the content environment
Other Training:
Products and services
Process and business modeling
Relationship management
Project management
Agile project management training
Knowledge:
Telecommunications industry
MTN Uganda consumer products and services
Knowledge of cellular telecommunications best practices
Knowledge of local and international trends and markets
Product management knowledge
Understanding the regulated environment
Consumer environment knowledge and factors impacting consumer demand
Segment management knowledge
Knowledge of customer value management
Knowledge of consumer behavior and market dynamics and research principles
Knowledge and understanding of competitors products
Financial understanding
Skills/Physical Competencies:
Written and verbal communication skills
Relationship management
Scanning skills- to set for new ideas, trends, and principles
Strong can-do attitude combined with an ability to use minimum resources to get maximum outputs
Systems thinking- understanding the “Big picture”
Delegation skills
Business acumen- understanding of the business as a whole
Networking skills
Planning skills
Innovation skills
Strong analytical skills
Ability to meet deadlines
How to Apply
For more information and job application details, see; MTN Specialist – Content Services Jobs in Uganda
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