MTN Senior Specialist - Fixed Sales Enterprise Business Unit Jobs in South Africa
MTN Senior Specialist - Fixed Sales Enterprise Business Unit Jobs in South Africa
Key Tasks: Driving Profitable growth for MTN BusinessAchieve weekly/ monthly and annual sales targets
Sole responsible for hunting new fixed customers across the defined territory
Demand generation and pipeline management
Work closely with the Direct Sales team to jointly increase sales and maximise revenue for the Connectivity & ICT business
Ensuring a Culture of Operational Excellence
Understanding clients strategic business plans, key performance indicators, and decisions and how they create ICT opportunities
Understanding the clients’ strategic partners and landscape to identify opportunities
Analysing industry competition and market needs
Accurate Planning and forecasting
Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
Recommend ways to exploit new opportunities to grow the business further
Provide input into the fine tuning of processes, systems and support in line with changing work practices.
Connectivity & ICT Sales Portfolio Management
Work closely with the product team to understand the current market, clients and future requirements
Maintain a thorough knowledge of market commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts
Management and maintenance of pipeline development, sales plans and promotional plans for the specialist Connectivity & ICT sales area.
Provide assistance with the end-to-end management of clients’ accounts under the Head of’s supervision.
Resolve escalated issues or escalate as appropriate.
Lead the account teams when pursuing or delivering on opportunities
Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
Increase MTN’s Brand presence continuously by increasing MTN influence within the Connectivity & ICT sales portfolio area.
Provide input into the forecasting of acquisition numbers, retention numbers, implementation team requirements and stock required for the allocated Connectivity & ICT sales portfolio area.
Liaise with relevant areas to ensure delivery of SLA for the assigned Connectivity & ICT Sales Portfolio area (e.g. Connectivity, Unified Communications, Cloud, Security, etc).
Liaise with Marketing and Training to ensure provision of effective information and training as required.
Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements.
Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated Connectivity & ICT sales portfolio area and provide recommendations as appropriate.
Prepare reports on pipeline development and sales performance as required.
Comply and understand margins according to EBU principles
Assist the company in shaping the future value proposition by creating unprecedented value and opportunity for defined Connectivity & ICT customers.
Build relationships within all layers of these markets.
Sales planning including developing and execution of business plans, as well as tracking of milestones.
Focus on providing Exceptional Client experience
Lead engagements with client executives and leaderships to introduce MTNs ICT capability
Build and maintain solid relationships with all stakeholders, and at all levels
Play a leading role for account teams
Lead client engagement on technology roadmaps to position MTN
Analysis the client’s spending and identify areas of cost efficiency to drive MTNs ICT sales
Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
Ensure all customer queries are attended to and resolved within agreed SLA’s.
Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
Provide advice on the best approach to reach the best results.
Define and monitor SLAs
Lead contract negotiations
Ensuring appropriate governance and Quality Control measures
Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
Maintain quality standards that will enhance the customer experience and cost efficiency.
Work consistently according to standard operating procedures.
Analyse situations and take necessary action to ensure quality is maintained.
Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.
Define and monitor SLAs
Lead contract negotiations
Project Management
Contract management in line with Procurement Policies
Co-ordinate project reporting
Risk management
Identify and lead the mitigation of revenue and delivery risks
Business Analysis
Identify fit for purpose products to maximise profitability
Understanding the clients procurement and contracting landscape
Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
Research and consider best practice, local conditions, trends, as well as competitor activity
Identify and implement innovative ways to use minimum resources to achieve maximum outputs
Identify and implement innovative ways to use minimum resources to achieve maximum outputs
Ensure effective implementation of the integrated project management model
Risk management
Independent thought and Judgment:
Good commercial acumen
Make decisions to drive immediate response times
Prioritization of work.
Goodwill credits within procedure and delegation of authority
Evaluating credits and debits validity and allocating credit and debit value.
Dissemination of information.
Improvement of processes and procedures
Personal presentation in line with company image
Qualifications
Education:
Minimum of 3-year degree/diploma in Commerce (Financial /Marketing / Communication) or related
Experience:
Minimum of 4 years’ experience in an area of specialisation / ICT
Experience working in a medium organization in sales department is essential, preferably in fast moving industry
ICT Experience in technical or sales outside mobile for at at least 3 years
Minimum 2 years of direct client engagement and responsibility
How to Apply
For more information and job application details, see; MTN Senior Specialist - Fixed Sales Enterprise Business Unit Jobs in South Africa
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