MTN Officer - Total Quality Management BP.Customer Services Jobs in Nigeria
MTN Officer - Total Quality Management BP.Customer Services Jobs in Nigeria
Description:Develop and review test scripts and test cases.
Develop Product Concept and User Requirements Specification Documents.
Coordinate & participate in User Acceptance Testing processes for MTN products and services.
Provide input into Product Concept Documents and User Requirement from a testing and customer support perspective.
Participate in the implementation of Frontline Empowerment Business initiatives.
Carry out research on root causes of top Customer challenges and translate into criteria for allocation of priority on test cases.
Ensure proper documentation of all user systems and provide user guides for new and/or modified systems.
Design Visio Flow Diagram for Customer Journeys/Process.
Provide support to the frontline on the use of deployed products, systems and services.
Conduct post implementation test on MTN products and service and share outcomes with relevant stakeholders for continuous product improvements.
Communicate Processes, System Changes and enhancement to the Frontline Staff.
Provide support to the MTN Self Service Channels.
Provide support and resolution for system operational issues.
Education:
First degree in any relevant discipline
Fluent in English
Experience:
3 - 7 years’ experience including:
Experience working in a medium-sized organization
Experience in Customer
Care and Management
Knowledge of MTNN’s product and services
Experience in a Call Centre environment
Knowledge of Process documentation
Use of Jira, Visio & Microsoft Office suites
How to Apply
For more information and job application details, see; MTN Officer - Total Quality Management BP.Customer Services Jobs in Nigeria
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