MTN Nigeria General Manager - Business Development, Digital Services Jobs in Nigeria

MTN Nigeria General Manager - Business Development, Digital Services Jobs in Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable.

It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Job Identification: 1756

Location: Ikoyi, Lagos

Job Category: MTN Level 6

Job Schedule: Full time

Reports To: Chief Digital Officer

Division: Digital Services

Description

Develop and monitor the implementation of Digital Services’ ecosystem, partner, platform, and product development strategies for multiple market segments across the entire spectrum of customers addressed by MTNN to acquire customers and grow revenues in alignment with the overall business strategy and market requirements

Establish the short, medium, and long-term road map for MTNN’s ecosystem, partner, platform, product, and service development in alignment with MTNN’s business strategy

Develop and monitor the implementation of tactical plans – including but not limited to enhanced/new business models, business requirements, features, functionalities, partnerships, products, and services

Collaborate closely with the Digital Business Growth team to define, drive, and monitor the design, documentation, development, implementation, testing, launch, management, review, and ongoing support of partnerships, platforms, products, and services for multiple customer segments

Interrogate and understand customer (expectations, needs, and priorities), product/service features, growth areas, markets, and trends about existing digital platforms, products, and services to identify new business opportunities

Monitor and improve MTNN’s NPS related to partnerships, platforms, products, and services

Promote a customer-focused culture in Digital Services

Drive differentiation through better customer experiences and digital channel transformation to create new routes to market and ensure that services/products are easily accessible to customers

Define the commercial development strategy for Digital Services in line with MTNN’s overarching business goals - ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps

Regularly review the commercial development strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Develop consistent, efficient, relevant, and standard policies, processes, and procedures for developing Digital Services’ partnerships, platforms, products, and services

Champion the review of business processes (headcount, process optimisation, business optimisation etc.) to drive efficiency gains to ensure at least a 5% reduction in MTNN’s budget year-on-year

Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from partnerships, platforms, products, and services perspective

Develop an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics

Ensure that the Digital Business Development team provides accurate, current, data-driven, relevant, and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process

Develop strategies to identify and fulfil the expectations, needs, and priorities of external stakeholders, e.g., aggregators, content partners, regulators, and service partners

Liaise with digital technology suppliers and manufacturers to assess the required digital changes and developments that are in the pipeline

Develop an External Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements, engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics

Manage critical 3rd party relationships with internal stakeholders, external partners, suppliers, and other relevant vendors

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape

Drive MTNN’s Cultural Operating System and Vital Behaviours required to improve business performance

Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year-on-year performance of all dimensions of the Group Culture Audit

Contribute and participate in all Digital Services’ Employee Engagement Program events, initiatives, discussions, and workshops

Education

A First Degree in Engineering, Computer Science or any related discipline

MSc / MBA qualification in a related field

Proficiency in Microsoft Office (Excel, PowerPoint, and Word)

Fluent in English.

Experience

A minimum of twelve (12) years in a global/ multinational enterprise, and an understanding of emerging markets which should include:

3 – 5 years in a strategic role within a large organization

At least 2 years of digital products development experience

Experience at the senior management level in Information Technology, OTT, or telecommunications will be an advantage

Experience in product development, product life cycle management, and product performance evaluation

Some experience in customer service and partner/relationship management will be useful

A detailed understanding of the digital ecosystem, players, business models and industry-related best practices with experience working in a digital environment

A track record of developing a communication strategy, building relationships across teams and key stakeholders to achieve goals

Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization, influence stakeholders, and work as part of a cross-functional team

Application Closing Date
28th November, 2022 (11:59 PM).

How to Apply

For more information and job application details, see: MTN Nigeria General Manager - Business Development, Digital Services Jobs in Nigeria

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