MTN Manager - Partner Operations Jobs in Uganda

MTN Manager - Partner Operations Jobs in Uganda

Mission/ Core Purpose of the Job

Manager Partner operations is responsible for day-to-day partner operational needs of Financial operation, this involves management of customers database, onboarding of new partners, management of partners resolutions and ensuring compliance to partners contract set up in Mobile money system, driver product innovation and provide back office support for the field sales force for MTN Mobile money Uganda Limited.

Main Job Functions:

Management of internal stakeholders (IT, Commercial, Risk and compliance, Legal and regulatory, customers operations on applications (documents) due for review, approval, contract sign-off Contract issuance forms and others as detailed in the on-boarding process within the agreed SLAs (Service Level Agreements).

Initiate and implement all process improvement aimed at improving customers, agents, merchants and partners satisfaction and loyalty.

Ensures strict adherence to MTN Mobile money processes and procedures across financial operation.

Provide support on all Merchants, agent and partners management issues and ensure timely resolution.

Ensure accuracy in vetting Mobile Money application (documents) in line with the approved KYC (Know Your Customer) checklist and processes.

Provide weekly and monthly report on performance of partner operations to GM- Financial Operations

Maintain and update the respective databases/ online partner on boarding tool in relation to progress of applications for ease of reference by the respective stakeholders.

Manage resolution of customer queries/incidents logged through Remedy/emails or face-to-face, relating to On-Boarding and KYC Management

Resolve Audit and control findings within specified timelines and ensure no repeat findings.

Ensure 100% accountability for all applications received (No misplacement of documents)

Ensure training for partners within the required SLAs who have had the service requested for activated on the Mobile Money system.

Draft and update, review and have training materials approved.

Review and coordinate with the relevant stakeholders on

having the partner portal updated in line with the updated process and approved KYC requirements.

Review, update, and coordinate sign offs of processes for the section within the required timelines

And execute any other duties that may be assigned through the reporting structure

Job Requirements (Education, Experience and Competencies)

Education:

Bachelor’s degree or equivalent Business qualification

Experience:

At least 3-5 years experience in Customer KYC management in financial services or telecom

Team leadership and coaching

Proficient- Managing Clients/supplier relationships with frequent communication to senior management

Behavior Competencies:

High Integrity

Relationship building

Open dialogue

Complete accountability for performance

Sense of urgency in solving problems and completing work task

Knowledge:

Fintech and Telecommunications industry

Local regulatory requirements/trends and operational best practice

Customer identification documentation requirements and business founding documentation

Customer Lifecycle Management

High Volume records management

Reporting and Performance analysis

Skills/Physical Competencies:

Relationship management

Scanning Skills - to set new Ideas, trends & Principles

System thinking - understanding the "Big Picture"

Business acumen - Understanding of the business as a whole

Strong analytical skills

Planning skills

Influencing skills

Time Management, specifically, the ability to prioritize

Flexibility - the ability to adapt and change

Innovation skills

Presentation skills

Attention to Detail

Multi-tasking with the ability to prioritize

How to Apply

For more information and job application details, see; MTN Manager - Partner Operations Jobs in Uganda

Find jobs in Uganda. Jobs - Uganda jobs. Search our career portal & find the latest Ugandan job positions, career opportunities & jobs in Uganda.

Jobs in Uganda - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Uganda.

Find your dream job from 1000s of vacancies in Uganda posted and updated daily - click here!