MTN Manager – Enterprise Applications Jobs in Uganda

MTN Manager – Enterprise Applications Jobs in Uganda

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit competent individual to fill the following Position;

Job Title: Manager – Enterprise Applications

Reports to: Senior Manager

Division: Technology

No. of Vacancies: 1

Main Job Functions:

To ensure proper provision of L1/ L2/L3 operational maintenance and support for the IT Applications

To ensure that incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned are worked on within SLA

Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations

Ensure development of technical documents including Standard operating procedures, troubleshooting guides

Derivation of trends in performance from statistics as well as from customer complaints so as to provide long term solutions to problems identified

Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan

Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience

Matrix management across Information systems and business units

Working with and managing multiple vendors of the applications stack.

Execute any assignments that may be assigned from time to time at

management’s discretion.

Education:

Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field.

5 years’ experience in a busy IT environment

2 years’ experience managing a group of engineers, IT personnel

2 years’ experience of vendor management/collaboration

4 years’ experience in software development and maintenance of applications

Knowledge & Trainings:

ITIL

Project Management

Software Development and management

Reporting

Analytical Thinking

Business Process Design and Reengineering

Decision Making

Information Management

Problem Solving

Project Planning and Control

Strategic Thinking and Planning

System Analysis, Design and Integration

Telecommunications Technology Fundamentals

Results orientation

Credibility

Building collaborative relationships

Engaged management

Influencing, Leadership, Power

Risk-taking, Innovation

For more information and job application details, see;
MTN Manager – Enterprise Applications Jobs in Uganda

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