MTN Manager - Cloud Sales Operations Enterprise Business Unit Jobs in South Africa
MTN Manager - Cloud Sales Operations Enterprise Business Unit Jobs in South Africa
Job OutcomesSupporting the Business Development Manager with market intelligence to increase the revenue base of the ICT CoE
Proactively look for opportunities to onboard new and increase existing customers
Serve as a source of truth regarding cloud performance across all sales categories as required by the OEM
Sales enablement for channels and Direct Sales Force.
Responsibilities
Sales Intelligence and Operations
Implement effective sales intelligence and operations techniques to meet the changing needs of ICT CoE to accurately predict customers’ future behaviour, deliver products/services to the market that are anticipated and relevant to grow market penetration and increase revenue generation and profitability
Ensures programs are envisioned, designed, developed, and implemented across the ICT CoE to meet sales operations needs. Interfaces with the other IT teams and functional areas to ensure that most efficient solution is designed to meet business needs.
Ensure the tactical objectives of sales operations and intelligence are consistent with the overall strategy and in line with market needs and requirements
Identify long-term trends in the telecommunication and technology markets based on data observations and insights which will be used by ICT CoE teams to make informed decisions
Optimise the process to translate analytics into new findings that inform relevant business issues and/or questions to influence strategic decision-making and planning
Monitor, collect, evaluate and assess relevant market data (trends, activities etc) and produce reports that can be used to identify business development opportunities and support the product development and business development teams with designing and developing impactful and well-designed products and services to retain existing and win new customers.
Provide in-depth analysis on market competition / competitor activity to compile recommendations for improving the trading position and profitability of ICT CoE
Develop, manage and maintain reports and insights of the competitive and financial performance, cost structure, profitability and future growth potential of ICT COE
Contributes to the overall data and analytics system implementation strategy for the enterprise and participates in appropriate forums, meetings, presentations etc. to meet goals.
Tracks and documents requirements for enterprise development projects and enhancements.
Provide analysis and integration of segmentation structures and data.
Reporting
Provide reporting on a weekly and monthly basis and build automated PowerBI Solutions when required
Report on an ad hoc basis on specific projects as and when necessary
Collaboration/Coordination
Liaise effectively with all stakeholders to ensure that informed market-based decisions is made
Build and maintain relationships with all ICT CoE unit leaders to ensure that Business Intelligence policies, and rules are up to date with current legislation
Maintain good communication and relationships across the department
Sales Operations
Cloud Portal Management to view and track all subscription usage and spending
Microsoft Partner Network Registrations and / or Enablement
Oversee Opco
Funding Claims and reconcile with budget allocation from Microsoft
Compile and Operationalise Market Development Funding / Incentive Plans from Cloud OEM with emphasis on Microsoft
Operationalise Microsoft Partner Network Agreements
Collate and Submit requisite Proof of execution for all programmes driven from the Cloud OEM across markets
Spend Tracking
Identify new customers to be added to the services provided
Provide operational support to ensure customers are onboarded correctly
People & Culture Management
Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
Create and implement personal development plans
Define the individual KPAs and KPIs that will support the business strategy
Ensure ongoing training and certification for Cloud Technology services with priority to Microsoft Solutions Design
Coach and guide colleagues in ICT COE and the rest of the OPCOS
Model healthy employee relations and collaborative teamwork
Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
Act as an ambassador for the ICT CoE team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour
Make the environment the best place to work.
Foster professionalism, loyalty and commitment to the organization.
Build the Company’s brand to be the employer of first choice
Key roles that the Human Resources team performs:
Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.
How to Apply
For more information and job application details, see; MTN Manager - Cloud Sales Operations Enterprise Business Unit Jobs in South Africa
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