MTN Engineer, IT Applications Support Jobs in Uganda

Mission/ Core purpose of the Job:

The main purpose of this role is to support the assigned IT Applications by proactive identification, isolation, and resolution of issues in the assigned applications/systems stack.

The incumbent shall ensure platforms’ uptime and services availability, attend to customer trouble tickets escalated from front end teams within SLA and ensure efficient Operations & Maintenance of the assigned Enterprise IT applications.

Main Job Functions:

• To provide L1 and L2 operational maintenance and support for the IT Applications

• To attend to incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned

• Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations

• Development of technical documents including Standard operating procedures, troubleshooting guides

• Derivation of trends in performance from statistics as well as from customer complaints to provide long term solutions to problems identified

• Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan

• Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience

• Matrix management across Information systems and business units

• Working with multiple vendors and business units

• Execute any assignments that may be assigned from time to time at management’s discretion.

Qualifications

Education:

• Bachelor’s Degree in Computer Science, Information

Technology, Software Engineering, or related field.

Experience:

• 4 years’ experience in a busy IT environment

• 2 years’ experience specific to software development and maintenance of applications

• 2 years’ experience specific to UNIX shell scripting, Database programming

Knowledge & Trainings

• Experience working on Enterprise Applications.

• Database Management Skills – Oracle, SQL server, MySQL, PostgreSQL, Hadoop

• Shell scripting/Programming

• Unix/ Linux System administration

• Basic IP networking knowledge

• Software Development and management

• Reporting

• Analytical Thinking

• Business Process Design and Reengineering

• Decision Making

• Information Management

• Problem Solving

• Project Planning and Control

• Strategic Thinking and Planning

• System Analysis, Design, and Integration

• Telecommunications Technology Fundamentals

• Results orientation

• Credibility

• Building collaborative relationships

• Engaged management

• Influencing, Leadership, Power

• Risk-taking, Innovation

How to Apply

For more information and job application details, see; MTN Engineer, IT Applications Support Jobs in Uganda

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