MTN Engineer - Customer Care and Billing Technology Jobs in Uganda

MTN Engineer - Customer Care and Billing Technology Jobs in Uganda



Main Job Functions:

  • To provide L1 and L2 operational maintenance and support for the IT Applications

  • To attend to incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned

  • Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations.

  • Development of technical documents including Standard operating procedures, troubleshooting guides

  • Derivation of trends in performance from statistics as well as from customer complaints to provide long term solutions to problems identified.

  • Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan.

  • Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience.

  • Matrix management across Information systems and business units

  • Working with multiple vendors and business units

  • Execute any assignments that may be assigned from time to time at management’s discretion.

    Education:

  • Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field.

    Experience:

  • 4 years’ experience in a busy IT environment

  • 2 years’ experience specific to software development and
    maintenance of applications

  • 2 years’ experience specific to UNIX shell scripting, Database programming

    Knowledge, Skills and Competencies:

  • Supporting Enterprise Applications.

  • Database Management Skills – Oracle, SQL server, MySQL, PostgreSQL, Hadoop

  • Shell scripting/Programming

  • Unix/ Linux System administration

  • Basic IP networking knowledge

  • Information Management

  • Problem Solving

  • System Analysis, Design, and Integration

  • Reporting

  • Analytical thinking

  • Project planning and control

  • Integrity

  • Decision making

    Personal Attributes

  • Ready to Learn on the Job.

  • Team Player.

  • Self motivated.

  • Ability to work unsupervised.

  • Problem Solving

  • Good analytical and communication skills.

    How to Apply

    For more information and job application details, see; MTN Engineer - Customer Care and Billing Technology Jobs in Uganda

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