MTN Coordinator - Business Relationship Management, Information Technology Jobs in Nigeria

MTN Coordinator - Business Relationship Management, Information Technology Jobs in Nigeria



Mission
  • Understand the changing business needs and determine levels of IT Service required to support the business.
  • Translate Strategic, Tactical and Operational objectives of MTNN business units to Service Level Agreements/IT deliverables

    Description
  • Develop and manage the IT business relationship with other divisions of the business to improve satisfaction.
  • Disseminate information and liaise with other service management areas to drive service delivery.
  • Gather business requirements and translate them to IT deliverables based on MTNN business plan.
  • Negotiate and agree on SLAs with the business unit and liase with other supporting business units
  • Drive the implementation of business requirements to support IT objectives and validate the adoption of IS service offerings.
  • Facilitate meetings with various IT units to discuss and resolve escalations or identified customer issues.
  • Maintain IT Service Catalogue, drive IT Service Improvement initiatives, collate and verify
  • Service Level requirements and facilitate the monitoring and reporting of IT Service Levels achievements
  • Initiate and maintain business engagement processes and customer engagement forums

    Education
  • First Degree in any related discipline
  • Foundation Certificate in ITIL4 – IT Service Management, Scrum Master, DevOps
  • Practitioner in ITIL Service Level Management will be an added advantage
  • Fluent in English

    Experience:
    3 - 7 years
    experience which includes:
  • Experience working in a medium organization and IT Service support function
  • Experience in Business Relationship Management
  • Experience in Customer, Agile and Project management
  • Experience dealing with Change Management issues
  • Experience working with a range of Service providers

    How to Apply

    For more information and job application details, see; MTN Coordinator - Business Relationship Management, Information Technology Jobs in Nigeria

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