MTN Analyst - Campaign Management.Marketing Jobs in Nigeria
MTN Analyst - Campaign Management.Marketing Jobs in Nigeria
MissionAssist in the development, implementation and measurement of various Below The Line (BTL) campaign programmes that focus on customer retention and customer life-cycle management.
Also leverage the outbound and inbound channels for campaign execution aimed at reducing churn and increasing customers’ spend.
DescriptionDevelop and execute BTL with the aim of generating incremental revenue and reducing churn on the network
Manage the implementation, tracking and measurement of marketing campaigns
Write, edit and proofread campaign scripts to ensure the best and effective marketing communication is achieved to drive campaign uptake and improved campaign success rate
Regularly monitor and measure ROI of campaigns and take key decisions regarding continuity or modification of campaigns
Collect and use data to inform new campaigns and the evaluation of existing ones
Analyse outbound and inbound campaign results and propose recommendations to the business based on campaign performance and evaluation
Execute overall customer base strategy to include but not limited to acquisition quality, welcome engagement campaign, upgrade and cross sell strategy, base migrations and retention strategy
Utilize both inbound and outbound campaign management platforms for the purpose of campaign execution, deployment and evaluation
Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required
Analysis of the customer base to identify segments that have revenue upliftment opportunity or who are at risk that require campaign intervention
Take ownership of the Go-to-market process, ensuring all processes and customer journeys are designed and followed
Design monthly campaign calendar and campaign plan for execution ensuring timelines are met and targeting is in line
with strategy
Perform any other duties as may be assigned by the Manager, Campaign Management
Education:
First degree in any related discipline
Fluent in English
Experience:
3 - 7 years’ experience including:
Experience in Database/Direct Marketing or Product Management in telecommunications industry
Expertise in experimental test design
Experience in developing test design, significance testing, establishing error ranges, and key success metrics
Experience with major campaign management platform(s) within telecoms industry
Demonstrable data-mining, analytical skills and segmentation techniques
Experience working in a medium sized organization
Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques.
How to Apply
For more information and job application details, see; MTN Analyst - Campaign Management.Marketing Jobs in Nigeria
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