MTN Analyst - Campaign Management.Marketing Jobs in Nigeria

MTN Analyst - Campaign Management.Marketing Jobs in Nigeria



Mission

Assist in the development, implementation and measurement of various Below The Line (BTL) campaign programmes that focus on customer retention and customer life-cycle management.
Also leverage the outbound and inbound channels for campaign execution aimed at reducing churn and increasing customers’ spend.

Description

  • Develop and execute BTL with the aim of generating incremental revenue and reducing churn on the network

  • Manage the implementation, tracking and measurement of marketing campaigns

  • Write, edit and proofread campaign scripts to ensure the best and effective marketing communication is achieved to drive campaign uptake and improved campaign success rate

  • Regularly monitor and measure ROI of campaigns and take key decisions regarding continuity or modification of campaigns

  • Collect and use data to inform new campaigns and the evaluation of existing ones

  • Analyse outbound and inbound campaign results and propose recommendations to the business based on campaign performance and evaluation

  • Execute overall customer base strategy to include but not limited to acquisition quality, welcome engagement campaign, upgrade and cross sell strategy, base migrations and retention strategy

  • Utilize both inbound and outbound campaign management platforms for the purpose of campaign execution, deployment and evaluation

  • Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required

  • Analysis of the customer base to identify segments that have revenue upliftment opportunity or who are at risk that require campaign intervention

  • Take ownership of the Go-to-market process, ensuring all processes and customer journeys are designed and followed

  • Design monthly campaign calendar and campaign plan for execution ensuring timelines are met and targeting is in line
    with strategy

  • Perform any other duties as may be assigned by the Manager, Campaign Management

    Education:

  • First degree in any related discipline
    Fluent in English

    Experience:

  • 3 - 7 years’ experience including:

  • Experience in Database/Direct Marketing or Product Management in telecommunications industry

  • Expertise in experimental test design

  • Experience in developing test design, significance testing, establishing error ranges, and key success metrics

  • Experience with major campaign management platform(s) within telecoms industry

  • Demonstrable data-mining, analytical skills and segmentation techniques

  • Experience working in a medium sized organization

  • Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques.

    How to Apply

    For more information and job application details, see; MTN Analyst - Campaign Management.Marketing Jobs in Nigeria

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