MTN Account Manager - Account Manager Small Medium Enterprise Gauteng Enterprise Business Unit Jobs in South Africa
MTN Account Manager - Account Manager Small Medium Enterprise Gauteng Enterprise Business Unit Jobs in South Africa
ResponsibilitiesDriving Profitable growth for MTN BusinessAchieve new business weekly/ monthly and annual sales targets by managing and targeting new business development opportunities for new customer acquisition to MTN.
Actively and strategically targeting new business acquisitions
Opportunity Management through cold calling, lead generation, trade show and effective account acquisition planning (New Logos, Win-back Logos, etc)
Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
Recommend ways to exploit new opportunities to grow the business further
Provide input into the fine tuning of processes, systems and support in line with changing work practices.
Incentivised to find new business opportunities to increase Incremental Monthly recurring revenues
Once they close the deal they hand it over to a Revenue Quota bearing sales person
Ensuring a culture of Operational Excellence
Account management
Resolve escalated issues or escalate as appropriate.
Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
Provide regular feedback on competitive threats to MTN business and advise on product/service enhancement requirements.
Prepare reports on account performance as required.
Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
Recommend ways to exploit new opportunities to grow the business further
Provide input into the fine tuning of processes, systems and support in line with changing work practices.
Focus on providing exceptional Customer Experience
Ensure all customer queries are attended to and resolved within agreed SLA’s.
Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
Provide advice on the best approach to reach the best results.
Ensuring Appropriate Governance and Quality control Measures
Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
Maintain quality standards that will enhance the customer experience and cost efficiency.
Work
consistently according to standard operating procedures.
Analyse situations and take necessary action to ensure quality is maintained.
Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.
Project Management
Develop and drive the execution of agreed projects
Drive the implementation, tracking, monitoring and compliance of Projects
Contract management in line with Procurement Policies
Co-ordinate project reporting
Ensure effective implementation of the integrated project management model
Risk management
Business Analysis
Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
Identify ways to fine tune policies, processes and systems in line with changing work practices
Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
Identify and implement innovative ways to use minimum resources to achieve maximum outputs
Qualifications
Minimum of 3 year degree/diploma in Commerce (Financial /Marketing / Communication) or related
Minimum of 3 years’ experience in an area of specialisation / ICT
Experience working in a medium organization in Account Management as a Hunter is essential, preferably in fast moving industry
ICT Experience is preferable
How to Apply
For more information and job application details, see; MTN Account Manager - Account Manager Small Medium Enterprise Gauteng Enterprise Business Unit Jobs in South Africa
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