MSF - South Africa Major Donor Manager - Jobs in South Africa

MSF - South Africa Major Donor Manager - Jobs in South Africa

About MSF
Doctors without Borders (MSF) is an international, independent, medical humanitarian organisation committed to providing medical assistance to people affected by armed conflict, epidemics, healthcare exclusion, natural and man-made disasters, and speaking out about the plight of the populations assisted.

MSF assists people based only on need and irrespective of race, religion, gender or political affiliation. Today, MSF is present in more than 73 countries, where thousands of MSF doctors, nurses, logisticians, water-and-sanitation experts, and other medical and non-medical professionals work together to bring essential health services to people caught in humanitarian crises.


The MSF SA Fundraising Team's mission is:
To inspire and engage the South African community to take action to save lives around the world through financial support for MSF projects. The Philanthropy team promotes philanthropic giving from Major Individual Donors, Corporates, Trusts and Foundations, ensuring authentic, rich and focused donor journeys with accountable reporting. To participate in the creation of a Legacy Giving strategy and manage legacy gifts in order to ensure sustained giving.


In particular:

With support from the Head of Philanthropy and Partnerships, the Major Donor Manager will be responsible for developing, cultivating and maintaining relationships with potential and existing individual major and legacy donors and their representatives.

To be accountable for reporting to the portfolio of major and legacy donors in order to ensure the continued trust and lifetime value of these donors.

To organise, manage and attend to cultivation and prospecting events; public and/ or personalised for individual major and legacy donors with the support of the Philanthropy team.

The majority of his/her time will be spent engaging directly with these donors and prospects and their representatives, including preparation and delivery of tailored proposals, reports, updates and any relevant correspondence with support from the Head of Philanthropy and Partnerships.

To play a key support role to the Head of Philanthropy and Partnerships in the formulation of a strategy to attract, steward and retain major and legacy donors across the Southern African Region.


Key Tasks & Responsibilities

To ensure continued support of MSF and to seek new funding opportunities from existing and prospective donors.

To proactively contact/engage with this segment of donors on a regular basis, as per agreed communication and relationship cycles, with a keen focus on sending proposals, updates and reports.

Sending of any/ all relevant correspondence and other materials to major individual donors, as per communication and relationship cycles

Communicating with this segment of donors on a regular basis, with support from relevant departments within MSF such as Retentions, Digital or Communications - to update and account to donors.

Arranging and following up on meetings, including updating profiles in the CRM system and sending thank you correspondence and tax certificates

Supporting the Head of Philanthropy and Partnerships in the strategic creation and distribution of reactive communication with donors, with a keen focus on reactivating lapsed donors in this segment

Supporting in the development and implementation of retention strategies, in collaboration with the Retentions team, for example co-ordinating Mamela/ e-Mamela (MSF Magazine) donor features and appreciation


Developing profiles and assisting in the development of relevant material

Engaging with fieldworkers and staff that can be solicited for donor meetings (including briefing and debriefing of fieldworkers)

Updating donor profiles for all major donor individuals and prospects within his/her portfolio

May work with Retentions team to update and develop retention materials for relevant donor segment

Works closely with the Head of Philanthropy and Partnerships and the Communications team to source, write or prepare materials to send to respective donors segment, including appeals, articles of interest, crisis updates and impact reports


Organising meetings and events

Planning, organising and implementing small stewardship events for donors as per the Philanthropy team Annual Plan and/or other related activities.

Communicating with donors telephonically and on a one-to-one basis where necessary and possible to achieve team

strategic goals through related activities. This may include some travel nationally and internationally.

Attends and represents MSF SA at agreed networking events to reach out to potential new donors
Organises regular meetings with donor segment, including field visits and engagement opportunities with fieldworkers where possible/ relevant

The Retention team supports third-party events initiated by the relevant donor segments with whom he/she is managing a relationship.

When relevant to his/ her portfolio, co-ordinates activities of the Reporting and Prospect

Research interns with the Head of Philanthropy and Partnerships, ensuring that interns are supported, and their activities monitored and managed.


Reporting, planning and data management

Updates and maintains relevant donor records on the donor database (CRM) and other systems to ensure knowledge management and business continuity, complying with data protection legislation.

Works with Head of Philanthropy and Partnerships to develop detailed plans and calendars for relevant donor segment

Maintains and updates key documentation related to donors within his/her portfolio

Under the guidance of the Head of Philanthropy and Partnerships, works with external service providers as required, such as for database screening to identify potential donors in this segment.

Data cleaning and ongoing research with Prospect Research Intern to ensure that data for donors in this segment is as accurate as possible and increasingly detailed.

Liaising with Funding Unit (Brussels) within MSF periodically to understand fundraising targets, reporting requirements and other related matters on an ongoing basis,

Conducts market benchmarking and uses relevant insights to improve fundraising for the donor segment

Ensures detailed tracking of all interactions with the donor segment and data analysis to guide decision-making and planning


Other

Actively participates in training and development activities related to Philanthropy and

Partnerships with donor segments, including participating in international working group discussions and conferences; in person or virtually.

Participates in regular staff and team meetings and other MSF Southern Africa activities as required

Collaborates with the Fundraising team and other requisite units within MSF, such as

Communications, Operations/ Medical teams related to fundraising and/ or other related activities as required.

Prepares and keeps track of the audit of Earmarked and Non-Earmarked Funds within the Philanthropy team for this donor segment.

Ensures all work is conducted to meet MSF financial auditing requirements


Education

Relevant tertiary qualification in sales, business administration, international relations or similar


Essential Personal Attributes

Minimum 2 years experience of fundraising within or for major/ High Net Worth Individuals, with a proven track record in managing donor relationships and generating significant income is essential.

Key account management skills

Legacy fundraising experience is an advantage.

Excellent with creating engaging written and oral communication skills

Accuracy and excellent attention to detail

Ability to analyze complex information and compile it into concise, powerful and persuasive proposals and reports

Excellent interpersonal, diplomatic, persuasion, sales and negotiating skills

Exceptional organizational skills with experience in managing multiple tasks and prioritizing effectively

Ability to work independently to general guidelines, with the capability to use initiative and seize opportunities

Computer literate and confident in using all Microsoft Office programmes and databases

Knowledge and/or use of Salesforce an advantage

Ability and willingness to travel domestically and internationally

Fluency in written and spoken English is essential and other Southern African languages an advantage

Demonstrated commitment to the aims and values of MSF

Existing networks an advantage


How to apply
For more information and job application details, see; MSF - South Africa Major Donor Manager Jobs in South Africa

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