M.P. Shah Hospital Customer Experience Officer Jobs in Kenya

M.P. Shah Hospital Customer Experience Officer Jobs in Kenya

M.P Shah Hospital is looking to recruit a professional, and evidence-driven person for a vacancy in Corporate Communications and Public Relations Division, as a Customer Experience Officer. Reporting to the Customer Experience Manager – Corporate Communications and Public Relations Division, the job holder will serve as the as a first impression of the Hospital to the clients to ensure excellent customer care service whilst maintaining high customer satisfaction.

Duties & Responsibilities:

Manage patient and visitors’ queues using the (QMS) queue management system.

Respond to all incoming calls at the customer care desk and making the appropriate transfers.

Direct patients to the departments appropriately as recommended by the nurses or doctors.

Recognize severe cases in need of immediate medical attention and alerting the nurses immediately for the appropriate action to be taken.

Provide accurate, valid and complete information to patients’ enquiries.

Handle complaints, provide appropriate solutions and alternatives to patients within the time limits and summarise the patient feedback.

Direct requests and any other issues to the designated resource.

Organize workflow to meet customer timeframes and avoid any unnecessary delays in queues

to minimize the turnaround time.

Maintain the appearance of the entrance and reception area at all times.

Qualifications & Requirements

A minimum of a Diploma in Hospitality Management, Business Administration or any other related field.

At least 1 year working experience in a similar role.

Should also possess/demonstrate the below competencies:

• Strong phone contact handling skills and active listening.

• Customer orientation and ability to adapt/respond to different types of characters.

• Excellent communication and presentation skills.

• Ability to multi-task, prioritize, and manage time effectively.

• Attention to detail and accuracy Excellent communication skills.

How to Apply

For more information and job application details, see; M.P. Shah Hospital Customer Experience Officer Jobs in Kenya

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