Moove Customer Success Executive (Risk) Jobs in Nigeria
Moove Customer Success Executive (Risk) Jobs in Nigeria
Moove is on a mission to redefine what large-scale rideshare leasing and vehicle ownership look like in Africa.
We are developing an innovative model to rapidly improve the availability of vehicles for on-demand ridesharing services across major metro cities while also creating sustainable jobs for drivers
Location: Lagos
Department: Operations
The OpportunityWe are looking for a Customer Success Executive who will be charged with monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.
The ideal candidate for the role will be someone who is skilled in Communication and who is knowledgeable in the use of MS Office Suites and Data Analytics.
What You’ll be Doing Driver Behaviour Monitoring (Safety Alerts, Geofence, Excess Mileage, Incidents)
Enforcement (Immobilisation: Drivers Default and Non-compliance)
Track Vehicles Daily Status
Track vehicle maintenance and inspection needs
KPIs That Will be Measured After You Start:
Contact to drivers in case of the critical alerts
Weekly accident rate
Weekly apprehension rate.
Loss of asset
Weekly issues resolution rate
Drivers compliance and enforcement
Who You'll Be Working with:
Directly reporting to our City Manager and closely working with our Operations Unit.
Requirements
What You will need for this
position:
Degree in any discipline.
4 years experience in customer care/support risk and safety roles.
Experience in a customer-centric industry is an added advantage.(e.g. Logistics and Transportation)
Proficient in the use of Microsoft Suites (Excel).
Ability to manage people.
The candidate must possess an eye for details.
Application Closing Date
Not Specified.
How to Apply
For more information and job application details, see: Moove Customer Success Executive (Risk) Jobs in Nigeria
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