Moniepoint Application Monitoring Engineer Jobs in Nigeria

Moniepoint Application Monitoring Engineer Jobs in Nigeria



About the Role
  • We are looking for an Application Monitoring Officer to provide enterprise-level monitoring to our services and systems.
  • You will be responsible for the stability, integrity, and operation of our production systems by monitoring, configuring and driving optimizations.
  • You will diagnose, troubleshoot, and resolve system issues in an accurate and timely manner.

    What you’ll get to do
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Track computer system issues through to resolution, within agreed time limits
  • Properly escalate unresolved issues to appropriate internal teams (e.g. PMs & software developers)
  • Provide prompt and accurate feedback to customers.
  • Refer to internal database or external resources to provide accurate tech solutions.
  • Prioritize and manage several open issues at one time
  • Document technical knowledge in the form of notes and manuals.

    Requirements
    To succeed in this role, we think you should have:
  • B.Sc Degree in Information Technology, Computer Science or relevant field
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Basic Understanding of OOP concepts
  • Good understanding of computer systems, mobile devices and other tech products
  • Excellent problem-solving and communication skills
  • Familiarity with basic network concepts and tools.
  • Experience troubleshooting using stack traces and log file.
  • Experience interacting with APIs and troubleshooting related requests.
  • Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.
  • In depth knowledge of SQL databases particularly
    MYSQL
  • Hands-on experience with Windows/Linux/Mac OS environments

    What we can offer you
  • Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
  • Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
  • Compensation - You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.

    How to Apply

    For more information and job application details, see; Moniepoint Application Monitoring Engineer Jobs in Nigeria

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