Moko Homes Retail Operations Manager Jobs in Kenya
Moko Homes Retail Operations Manager Jobs in Kenya
Who We AreMoko Home + Living is a growing company bursting with innovation, creativity and passion.
Our customers dream of a better night’s sleep, a welcoming place to host their guests, a fun and safe place for their children to play.
But they tell us this isn’t easy – they have to settle for low-quality furnishings or break the bank.
Join us in building the products, the brand and the network toput quality living within everyone’s reach.
The Role In Brief
Moko’s goal is to change the way people experience their everyday home. We have an ambitious development pipeline that spans mattresses to sofas with the goal of making our customers’ dream of leading a modern lifestyle a reality.
We’re looking to add a Retail Operations Manager aka Chief Operations Ninja who will be responsible for expanding MoKo’s locations and running Moko’s day-to-day retail operations. You’ll be an excellent project manager who is able to juggle a variety of tasks under tight timelines.
You’ll put into use your relationship building skills to establish relationships and manage partners and service providers as we expand to new locations and channels. Finally, you’ll be an excellent people manager, who can motivate and grow the team.
Responsibilities
Manage and grow a motivated team
Coordinate and manage daily and weekly activities of the team to create a high-performing team where KPIs are always met
Provide 1-on-1 coaching for all team members to ensure they meet their personal and team goals
Implement MoKo’s expansion plans
Work with the Head of Retail to develop and implement the broader strategy to expand MoKo into new channels (e.g. supermarkets) and locations
Create the work plan to launch new showrooms (aka dream units) and manage the team follow the plan and successfully open new dreamy units
Work with the Head of Brand and Head of Retail to design showrooms that create a wow experience for our customers
Build relationships and liaise with external stakeholders to help MoKo achieve our expansion goals, e.g. ensuring establishing new partnerships with supermarkets, or ensuring we
have the necessary approvals and permits to launch new dreamy units
Run the day-to-day retail operations
Ensure we fulfil our customers’ orders (aka dreams), by managing the team to align inventory and delivery with sales
Develop new systems to continuously improve our order fulfillment process, therefore ensuring we deliver the biggest smiles to our customers
Measure and track the efficiency of our order fulfillment process, and manage the team to ensure we meet KPIs
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
You have experience (preferably 3 years) in project management or operations
You are talented in managing people to achieve their goals
You are an exceptional project manager who pays extra attention to details when developing and executing a plan
You excel at building relationships, negotiating partnerships, and managing performance of suppliers, contractors, landlords, and other stakeholders required to develop new channels and launch new dreamy units
You are an analytical thinker, and you make decisions based on data and quantitative analysis
You thrive when you are able to take initiative to solve problems and come up with more efficient ways
How to Apply
Interested and qualified candidates should apply online by 8th July 2019
For more information and job application details, see; Moko Homes Retail Operations Manager Jobs in Kenya
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