Moko Home Living Customer Engagement Officer- Timber Section Jobs in Kenya
Moko Home Living Customer Engagement Officer- Timber Section Jobs in Kenya
Who We Are Moko Home + Living is a manufacturer and retailer of home furniture products. We pride ourselves on creativity, passion, and fun. Our customers dream of a welcoming place to sleep, relax, and host their guests, but they tell us this isn’t easy – they either have to break the bank or settle for low-quality furniture.
Join us in building the products, the brand, and the operations, to put high- quality, affordable living within everyone’s reach. Since our founding, we have reached over 250,000 Kenyan homes with our products, attracted global investment, and grown from a start-up to mid-sized company with 350+ employees.
What You’ll Do
We’re looking to add a customer-oriented and analytical person to our Customer Engagement team to be our representative in our new timber market segment. You’ll be motivated by onboarding new customers & building relationships with them with the aim of building a client portfolio of timber yard owners, contractors, carpenters & interior designers.
You’ll take pride in growing a sizeable portfolio of customers, keeping everyone’s accounts in order – making sure the dozens of clients you manage are fully stocked while keeping track of their account payments. Most importantly, you’ll be eager to take on more responsibility and grow your career as part of a fast-growing sales team.
The Role in Brief
Network Within the Industry and Identify New Clients
Pursue leads, research prospects, and make initial introductory calls.
Make product presentations that show an in-depth understanding of our products and the client’s needs.
Close deals and coordinate order deliveries with our warehouse.
Build and grow relationships within the construction industry.
Use industry networks and other means to generate new leads on an ongoing basis.
Develop a strong understanding of competitors and competing products on
the market.
Manage Client Accounts
Take responsibility for placing orders & following through on delivery
Manage customers’ payments
Build long-term relationships with clients and service recurring order needs.
Provide all customer support required by the clients in your portfolio.
Assisting in demand planning for the timber product line.
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Are You Our Dream Candidate?
A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities.
Extremely strong interpersonal skills and success developing productive professional relationships.
A mature professional who can comfortably relate with business owners and senior purchasing managers.
Strong analytical skills and attention to detail—ability to analyse customer statements and proactively identify and address issues with customer accounts.
Proficient in Microsoft Word and Excel.
Eager to join a quickly-growing organization and team.
Experience in the timber business and informal markets is an added advantage.
How to Apply
For more information and job application details, see; Moko Home Living Customer Engagement Officer- Timber Section Jobs in Kenya
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