Mogo Finance Operations Manager - Smartphone Financing Jobs in Kenya

Mogo Finance Operations Manager - Smartphone Financing Jobs in Kenya; We are seeking an Operations Manager with a strong commercial mindset and experience in telecom, handset distribution, or consumer finance. This role is critical to ensuring the efficient day-to-day running of our device financing business. You will manage cross-functional operations, streamline processes, and ensure service delivery at scale – supporting sales, credit, logistics, and customer care teams. Prior exposure to the mobile phone ecosystem in Kenya is highly advantageous.


Key Responsibilities :

Operational Oversight

Oversee end-to-end operations of the device financing business, from onboarding and credit approvals to device delivery and after-sales support.

Ensure timely and accurate execution of operational processes in collaboration with internal departments and external partners.

Team Coordination

Lead and coordinate cross-functional teams including logistics, risk, collections, and customer service.

Develop clear KPIs, ensure accountability, and foster a culture of ownership and continuous improvement.

Process Optimization

Identify and implement operational improvements to increase efficiency, reduce errors, and improve customer satisfaction.

Drive automation, cost control, and operational scalability as the portfolio grows.

Partner Support

Work closely with sales and partnership teams to ensure partner SLAs are met and operational performance is strong across dealer/distributor networks.

Reporting & Analysis

Monitor key operational metrics and report on performance to the Head of Device Financing.

Analyze data to identify bottlenecks, inefficiencies, or risk exposures, and propose corrective actions.


Qualifications:

Bachelor’s degree in Business, Operations, Engineering, or a related field; a Master’s degree is an advantage.

3+ years of operational experience, ideally in fintech, telecom, handset distribution, or retail finance.

Hands-on experience managing logistics, customer service, or credit operations.

Familiarity with the mobile phone supply chain in Kenya is a strong plus.

Proven ability to manage and motivate cross-functional teams.

Highly organized with excellent problem-solving and execution skills.

Strong analytical skills and comfort working with dashboards and KPIs.

Comfortable in a fast-paced, high-growth environment.

What we offer:

A leadership role in one of the fastest-growing fintech segments in Kenya.

Competitive compensation and performance-based incentives.

The opportunity to help scale a business that makes a real impact.

A collaborative and international work culture with room for growth.

Exposure to global best practices through Eleving Group’s international footprint.


How to Apply

For more information and job application details, see; Mogo Finance Operations Manager - Smartphone Financing Jobs in Kenya

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