Mogo Finance IT Helpdesk Specialist Jobs in Kenya

Mogo Finance IT Helpdesk Specialist Jobs in Kenya

Job Description
Responsibilities:
  • Provide first level support for hardware and software issues, and end-user IT assistance where required;
  • Provide follow-up on the incoming tickets (mostly using email);
  • Control the execution of requests, provide regular updates and ensure timely resolution;
  • Monitor help desk calls, respond appropriately to user requests and other problems identified;
  • Perform and maintain the inventory of technical resources (hardware, software licenses, IT user data and access rights);
  • Other similar tasks.

    Requirements:
  • Computer software and hardware basic knowledge;
  • Good communication skills
  • Interest in solving standard and non-standard problems;
  • Ability to learn quickly;
  • Strong sense of responsibility

    Considered as an advantage:

  • IT background or education;
  • Experience with IT or similar Helpdesk and Support services;
  • Good spoken/written English;
  • Linux knowledge.
  • Office 365 experience

    How to Apply
  • Interested candidates should send CV to tomas.sudnius@mogofinance.com by 26th August 2019
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