M-KOPA Process Operations Manager Jobs in Kenya

M-KOPA Process Operations Manager Jobs in Kenya

At M-KOPA, We Finance Progress

The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Our people reflect this mission; we pride ourselves in empowering our people to own their own careers, and encouraging growth through our learning and development programs, coaching partnerships, and on-the-job training. As a collective, we value diversity, knowing every journey brings its own reward, and support each employee as they travel theirs.

This includes our family-friendly policies, commitment to employee mental and physical well-being, and flexible working practices. Our aim is for every employee to be able to shape their own career, whilst helping shape the future of M-KOPA as we grow together.

About M-KOPA

We're looking for a Process Operations Manager for Kenya within the (Electric) Mobility Department who is organized, data-driven and proactive in a scalable way. Your main objective will be to build world-class administration and operations for M-KOPA's electric motorbike financing business, and to build a world-class team to accomplish the work.

You will report to the Director of Mobility.

You will;

Lead on the conceptualization, testing, and optimization of all processes in ways that accelerate sustainable business growth and consumer protection.

In collaboration with our software product management team, deploy automation software to lead more efficiency and accountability

across the business.

Lead the department's insurance offering for customers, from policy structuring to process design to claims processing, and accident management and repairs.

Design and manage all logbook operations and administration from start to finish, including working with NTSA and setting up processes for serving customers.

Take full ownership of our master list of important processes, and work with department owners to hold teams accountable for process adherence and compliance.

Lead the setup of a team of professionals by process excellence, and help develop other team members through coaching, mentoring, and shared learning.

Education

Bachelor's degree.

Experience

3 or more years of professional experience in administration and operations within the asset finance, insurance, and transportation industries.

Preference for candidates with a understanding of motorbike financing processes

You Might Be A Good Fit If You Love

Ask yourself, "how can I make this process more automated and efficient?"

Think regarding end-to-end systems, and how different pieces fit together.

Use data to create insights, promote action, measure outcomes.

Work in a startup team but enjoy bringing more structure to the way things work.

How to Apply

For more information and job application details, see; M-KOPA Process Operations Manager Jobs in Kenya

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