M-Kopa Fraud Internship Jobs in Kenya

M-Kopa Fraud Internship Jobs in Kenya


Job Purpose

  • Ensure accurate processing of all fraud raised issues and proper documentation of all fraud leads. In a timely manner to meet SLA.

    Responsibilities

  • Respond to all fraud inquiries and leads provided within stipulated timelines

  • Monitor and Man, the fraud escalation queue on Freshdesk ensure SLA adherence.

  • Conduct due diligence, process all fraud tickets from Freshdesk with complete accuracy.

  • Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data.

  • Conduct recorded investigations over the phone by interrogating suspects and the claimant to determine the legitimacy of the fraud allegations.

  • Send daily report on daily ticket resolution and audit.

  • KYC audits for all escalated customers on M-KOPA sales app Onfido.

    Qualifications

  • Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).

  • Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.

  • Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders

  • A positive, learning-oriented attitude and capacity for self-empowerment.

  • Two years’ work experience in a professional role.

  • Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative methods.

    How to Apply

  • For more information and job application details, see; M-Kopa Fraud Internship Jobs in Kenya


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