Metropol Corporation Ltd Credit Management Officer Jobs in Kenya

Job Purpose

Receive accounts and make contacts with customers (Debtors) to ensure optimal debt collection

Reporting to:

Receive accounts and make contacts with customers (Debtors) to ensure optimal debt collection

Key Relationships:

Internal – CMOs, Team Leaders, Production Managers, DGM & GM MCMS

External – Relevant contacts for all clients, professional colleagues and the wider community.

Your Role:

Contact debtors by phone to negotiate payoff deadlines and payment plans

Make phone calls and request information from a variety of individuals and private and public agencies to locate debtor and determine assets or secure payments

Submit Client reports on monthly basis or anytime when required.

Handle customers’ questions or complaints
Maintain account records, including contacts, correspondence, payments, documents, and legal actions initiated or taken

Gather and assemble necessary supporting documents.

Making field debtor visit where applicable.

Other Responsibilities

Provide feedback to the supervisor concerning possible problems or areas of improvement

Make recommendations to implement improved processes
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Identify gaps in the system and recommend solutions

Be visible and available for support with account handling

Perform other duties as assigned by management.

Academic &

Professional Qualifications:

Bachelor’s degree in any business related field

Diploma in Credit management

Certified member of Kenya Institute of Credit Management (ICM)

CPA-K is an added advantage

Knowledge & Experience

At least 2 years of relevant work experience in debt collection

Knowledge of financial products and services in the industry

Desirable Skills

Excellent verbal and written communications in both English and Swahili

Excellent negotiation skills.

Client Relationship Management,

Financial analysis,

Reporting skills

Target-oriented and customer-oriented

Problem solving skill, integrity and honesty are necessary

Persuasive, persistent and firm and with ability to remain calm in stressful situation.

How to Apply

For more information and job application details, see; Metropol Corporation Ltd Credit Management Officer Jobs in Kenya

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