Mercy Corps Nigeria Senior Community Engagement Officer Jobs
Mercy Corps Nigeria Senior Community Engagement Officer Jobs
General Position Summary This role will support and monitor the rollout of 6 months initiative in which MC is partnering with Translators Without Borders (TWB) to pilot a new technology which will support community engagement through an app called "Chatbot" or "œbot" which can talk with people. This technology, also called conversational artificial intelligence (AI), will allow people to interact in conversations with a virtual avatar (personality) to answer questions, take feedback and listen to concerns.
The Chatbot initiative will provide a new channel for Mercy Corps to engage with their teams, volunteers and more broadly in the community in three (3) different local languages, and will provide valuable information to the community as well as capturing useful insights from them. Beyond the COVID-19 pandemic, the bot can support two-way communication with communities on a range of topics.
The Senior Community Engagement Officer will co-lead development, implementation and monitoring of a community engagement Chabot on COVID-19 and on other potential health-related issues that might be relevant for the local communities targeted.
Essential Job Responsibilities
Programme Support:
Participate in the planning, implementation and review of the initiative including assessment and adaptation of improvements and innovations.
Ensure quality and integrity of implementation, including compliance with Mercy Corps policies and Minimum Standards (PM@MC) and adherence to technical guidelines, administrative systems, and established deadlines.
Develop and maintain an understanding of the communication challenges affecting the COVID-19 and wider humanitarian response in northeast Nigeria.
Act as the focal point for weekly editorial meetings with TWB for the development, consolidation and localization of messaging, ensuring responsiveness to community concerns.
Coordinate the editorial process for content curation and development within Mercy Corps and with TWB. Ensure timely inputs into the content development process.
Lead field testing of the chatbot by the Mercy Corps teams (volunteers, community ambassadors etc), collate feedback and ensure regular integration of the feedback into the chatbot editorial process.
Maintain open and professional relationships with the TWB team, partner humanitarian agencies and donors.
Develop mutually beneficial partnerships with humanitarian agencies to pilot and implement the chatbot to improve two-way communication with affected communities
Actively participate in relevant sector (health, WASH etc.) meetings and initiatives, advocating for the uptake of the chatbot for two-way communications with affected communities
Proactively contribute to advocacy and communication efforts as needed, in close collaboration with the TWB team.
Identify funding opportunities and network with partners and donors with a view to submit funding proposals for the sustainability of the initiative. Co-author funding proposals.
Act as a liaison and facilitator between MC target communities and relevant authorities, building community representatives capacity to engage in effective dialogue.
Maintain regular communications with key stakeholders to gauge perceptions, tensions, and potential triggers.
Expand local partner networks, foster linkages to local government, health authorities, civil society coalitions and other relevant local networks including religious leaders
Ensure the program is in alignment with Mercy Corps principles, values and the program's strategic plan.
Implement and model Mercy Corps philosophy of social entrepreneurship and leverage Mercy Corps best practices.
Team Management:
Sustain a work environment of mutual respect you and other team members strive
to achieve excellence.
Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
Provide other team members with information, tools and other resources to improve performance and reach objectives.
Influence and Representation:
Identify, build collaborative partnerships with TWB, local authorities and other stakeholders.
Participate in coordination meetings and workshops to the project.
Requirements, Knowledge and Experience
BA/S in relevant field or other similar fields; MA / MS / MBA or equivalent preferred in Social Sciences, International Relations, Development or other related fields.
Five years experience in project management, implementation and design. Previous experience in community engagement is preferable.
Experience of developing tools and strategies for listening to and communicating with crisis-affected communities.
Knowledge and understanding of the role of language in humanitarian response.
Ability to work independently, flexibly and with remote teams.
Experience in proposal writing, including conceptualizing and technical writing.
Excellent communication, interpersonal and representational skills.
Ability to coordinate people and processes.
Detail-oriented, thorough, accurate, able to meet deadlines, and able to work quickly and steadily in a focused manner.
Good organizational skills, ability to make recommendations for improvement and contribute to overall program strategy.
Excellent English oral and written communication skills.
Understanding of language dynamics in Nigeria is desirable.
Understanding of Hausa, Kanuri or other languages of Nigeria is desirable.
Success Factor:
The successful Sr. Community Engagement Officer will be a creative self-starter with a strong sense of initiative, experienced in humanitarian response management, communication with communities and enthusiastic about the importance of increasing access to knowledge through language and technology.
The right candidate is an energetic team player comfortable in working with teams virtually. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
How to Apply
Interested and qualified candidates should send their CV and Cover letter in one document, addressing the position requirements, reference number and location to:
ng-recruitment.nigeria@mercycorps.org using the "Job Title & Reference Number" as the subject of the email.
Note
All applications must include the position title and reference number in the subject line
Please note that only short-listed candidates will be contacted for interview
We are an equal employment opportunity organization so women are strongly encouraged to apply for this position.
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