Mercure Nelspruit Hotel Hotel Manager Jobs in South Africa

Mercure Nelspruit Hotel Hotel Manager Jobs in South Africa

Summary

Reporting to the Cluster General Manager, the role holder will contribute to the performance of their departments by facilitating the hiring and retention of exceptional talent as well as driving Heartist engagement, learning and development, performance and talent within their departments by strategically leading through their Department Heads. They will have a desire to be the best at what they do and achieve operational excellence in their departments through all the metrics that are measured.

Responsibilities

Hotel Manager leads and supervises all relevant activities in operations departments and manage overall operations.

Responsible for the commercial results of operational departments.

Keeps close contact with the Cluster General Manager and co-ordinates relevant activities to improve commercial and other results.

Ensures that the hotel consistently disposes of adequate, motivated and skilled personnel at all levels.

In performing these duties he/she shall at all times maintain good relations with his/her supervisor, the Department Heads as well as the local authorities and other key persons On-going self-driven education on hotel, hotel industry, local market, and technology

Handle all guest interactions professionally and appropriately

Effectively communicate with other hotel departments, regional, and corporate teams

Manage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality

Develop, recommend, implement and manage the operational department’s annual and long-term goals

Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs

Manage operational expenses to stay within budget guidelines, as well as gather and report financial information to the Cluster General Manager

Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers

Ensures optimal compliance with corporate focus audit

Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation

Conducts a daily briefing with management on current key activities

Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary

Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance

Anticipate and address guest issues and establish proactive processes to promote guest satisfaction

Interacts in a positive way with all team members to ensure a luxury guest experience

Ensures compliance with local health and safety regulations

Talent & Culture

Employee Relations

Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.

Work alongside with the Talent & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.

Recruitment

Supervise the hiring new Heartists in conjunction with the Department Heads and Talent & Culture Leader through INES

Ensure that the team uses the interview guides provided and Talent Meter to gain further information on any potential candidate

Employee Engagement and Communications

Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and Talent & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.

Represent the organization as an exemplary ambassador the All Inclusive - Heartist Service Culture

Labour Turnover to be closely monitored and to ensure that the Department Heads proactive actions taken with regards to trends and suggestions to Talent & Culture leader as well as General Manager.

Learning & Talent Development & Performance Management

Ensure bi-annual Talent Review process in conjunction with the Department Heads are conducted and associated documentation maintained to the required standard.

Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans and goal setting as well as on the job training for Department Heads and in turn their teams

Ensure Departments have adequate Departmental trainers, and these are well utilized

For all supervisory positions have a transparent development program in place in conjunction with the Talent & Culture leader as well as Learning & Development.

Development of direct reports to give them ongoing feedback and development.

Finance

The activities and contribution of the role will impact the performance of the hotel.

Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.

Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.

Be fiscally competent in roistering and labor costs, budgeting, forecasting including the commentary that goes with the documents/meetings.

Ensure that Department Heads demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing F&B revenue

Review all CAPEX

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

Positive Orientation

Operational Decision Making

Self-Development & Management

Leading Others

Developing an Empowered Team

Leading an Engaged and Diverse Team

Communication

Leading the Business

Advocating Guest Passion

Business Planning and Analysis

Business Improvement and Change

How to Apply

For more information and job application details, see; Mercure Nelspruit Hotel Hotel Manager Jobs in South Africa

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