Mercure Johannesburg Randburg Hotel Reservationist Jobs in South Africa

Mercure Johannesburg Randburg Hotel Reservationist Jobs in South Africa

Job Description

Process and input group, FIT and corporate reservations following hotel reservations policy

Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.

Ensure all reservations are accurately actioned within the same working day.

Date stamp and file processed reservations in the designated areas

Clear past reservations from filing cabinets to be stored in box files each month.

Take personal responsibility to ensure that all inquiries are addressed.

Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Sales Manager.

Assist in the preparation and checking of the rate manual.

Check and update, as necessary, rates in the computer system.

Adhere to rates published in the Rate Manual or rate advertisements. Exceptions to the published rates must be made through the Sales Manager

Maintain a positive selling approach to maximise yield in both occupancy and rates.

Assist in Front Office as required, especially with guest check in and check out during peak periods of activity

Any other

duties assigned from time to time by the Department Manager/Supervisor

Qualifications

Relevant hotel experience.

Candidate must have 1-2 years experience in Front Office/ Reservations (required) and/or cash (preferred)

Have high level of proficiency Microsoft (MS): Excel, Word, Email and other Microsoft PC based applications

Ability to work efficiently in a team based environment.

Strong team player with an eye for details

Must possess excellent communication and guest service skills

Self motivated with excellent organizational skills, proven initiative and ability to complete assignments in a timely manner

How to Apply

For more information and job application details, see; Mercure Johannesburg Randburg Hotel Reservationist Jobs in South Africa

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