Mater Hospital Customer Experience Officer Jobs in Kenya

Mater Hospital Customer Experience Officer Jobs in Kenya

The Mater Misericordiae Hospital, a leading Health Care provider is seeking to fill the following position:

Admission and Registration Officer.

The successful candidate will perform patient admission duties by gathering and recording physician, patient, and payment responsibility information while answering enquiries and providing hospital services information.

Main Duties

Pre-admits patients by receiving bookings from physicians; confirming admitting privileges of physicians; interviewing patients; entering patient information to pre-admissions database.

Provides patients with information by explaining hospital admission policies, time of admission, room selection, facilities, telephone availability, cell phone restrictions; answering inquiries.

Secures payments by screening insurance information; identifying patients requiring pre-admission approvals from third-party payers; verifying approvals; notifying patient accounts department of self-paying admissions.

Greets and receives patients to be admitted by conducting personal interviews; entering demographic and insurance information;

confirming pre-admission information; obtaining signatures on legal consents and insurance forms; accepting patient valuables; distributing patient information literature.

Verifies patient identity by checking identification; preparing and placing identification band on patient.

Ensures patient’s arrival to hospital room or testing area by assigning patient beds; notifying nursing unit of patient’s arrival; calling volunteer to transport the patient to the assigned area.

Admits emergency room and maternity

patients by obtaining information from family members; visiting emergency room, delivery room, or patient room.

Provides information to the public by answering admitting procedure, hospital regulation and service inquiries of patients.

Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, and local requirements.

Job Requirements

Degree /Diploma in Businesss Administration.

Diploma in Customer Care

Minimum 2 years’ experience.

Must be proficient in computer usage

How to Apply

If you are interested in the above position and you meet the requirements listed, please send your application together with a detailed CV, three 3 referees and include their Telephone contacts and Email address to hrrecruit@materkenya.com so as to reach us not later than Friday 28th February 2019.

Only short listed candidates will be contacted.

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