Masaba Services Limited Dispatcher Jobs in Kenya
Masaba Services Limited Dispatcher Jobs in Kenya
We at Masaba Services Limited are looking to recruit an individual for the position of Dispatcher.
We are a telecommunications company with its headquarters in Nairobi but with works on going all over the country.
Our main operations are fibre to the home, fibre to the building, fibre to the site and fixed data support.
Role Summary:
Responds to emergent and non-emergent calls in a calm manner, sends the appropriate vehicle or engineers, to the site to deal with the situation, and manages the workload of the vehicles and drivers being dispatched.
Key Responsibilities
Answer incoming calls to the call centre, and assess what kind of vehicle and how many vehicles are necessary to respond
Resolve calls in a calm and professional manner, including answering questions or giving advice where appropriate
Provide excellent customer service
Demonstrate a strong working knowledge of help topics, technician abilities, and job scheduling
Direct customers or clients to relevant departments for questions relating to products or services received
Keep detailed records of call information, relevant location, and vehicles dispatched
Use computer systems to manage dispatch schedules, record call details, and create reports
Plan and organise driver and technician work by creating effective schedules, using knowledge of driving routes, geography, and traffic patterns
Adhere to strict delivery deadlines
Effectively manage own workload, and work unsupervised
Perform basic administrative work,
including data entry
Record any crime reports accurately and to government standards
Manage each call within allotted time and send correct emergency personnel to the scene
Demonstrate strong questioning and assessment skills when speaking to someone in an emergency, handle each call with calmness, and update the caller with any relevant information as soon as
possible
Relevant Experience
Proven experience as dispatcher or relevant position
Minimum of a diploma in Telecommunications or any other related field.
Desired Attributes
Detail-Oriented,
Excellent Customer-Facing Skills,
Strong Verbal and Written Communication Skills,
Organisational skills
Computer Skills such as Microsoft Office
Customer Service,
Professionalism,
Calmness under Pressure,
Initiative
Proficient in English (oral and written)
How to Apply
Any candidates that meets the above qualifications, should please send their CV and Cover letter and attach academic certificates and all other relevant documents to info@masabaservices.com.
This should be done by latest 9th May 2019.
We encourage women and persons living with disabilities to apply.
Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs Kenya.