Marriott International Receptionist Protea Hotel Fire & Ice! Menlyn Jobs in South Africa

Marriott International Receptionist Protea Hotel Fire & Ice! Menlyn Jobs in South Africa

Job Description

Job Number: 22141928

Job Category: Rooms & Guest Services Operations

Location: Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP

Schedule: Full-Time

Located: Remotely? N

Relocation? N

Position Type: Non-Management

Position Summary

Answer and direct incoming calls

Welcome and greet guests

Make and confirm reservations for guests, register and check guests in, verify guest's payment method

Issue room keys and direct guests to their rooms

Maintain clear and accurate records of guest room bookings

Compute all guest billings, accurately post charges to guest rooms and house accounts

Receive and transmit messages for guests

Listen and respond to guest queries and requests both in-person and by phone

Provide accurate information about local attractions and services

Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests

Close guest accounts and check guests out

AR/Direct Bills

Review accounts and charges with guests during the check-out process

Process accurate payment of guest accounts

Maintain a neat and orderly front desk and reception area

Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay

Process invoices, post checks to vendors and distribute employee checks

Respond to guest complaints, requests and emergencies

Reconcile all accounts in a timely manner

Verify that all EOD work has been performed by other departments

Schedule guest wake-up calls and reservations for the following day

Respond to guest inquiries, concerns and complaints as needed

Key Competencies and Qualities

Customer service orientation

Attention to detail and accuracy

Ability to multitask and prioritize

Professional appearance and attitude

Effective verbal and written communication skills

Ability to handle stress and stay calm under pressure

Conflict resolution skills

Decision making and judgment skills

Team work

Flexible regarding work schedules

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.

Transmit information or documents using a computer, mail, or facsimile machine.

Operate standard office equipment other than computers.

Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.

Handle incoming and outgoing mail, including date stamping and distributing incoming mail.

Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Enter and locate work-related information using computers and/or

point of sale systems.

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

Process all payment types such as room charges, cash, checks, debit, or credit.

Process all check-outs including resolving any late and disputed charges.

Coordinate with Housekeeping to track readiness of rooms for check-in.

Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.

Supply guests with directions and information regarding property and local areas of interest.

Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

Complete designated cashier and closing reports in the computer system.

Cash guests' personal checks and traveler's checks.

Count bank at the beginning and end of shift.

Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Develop and maintain positive working relationships with others.

Comply with quality assurance expectations and standards.

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

Our jobs aren’t just about giving guests a smooth check-in and check-out.

Instead, we want to build and experience that is memorable and unique.

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.

They are empowered to move about their space and do what needs to be done.

Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.

Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps)

How to Apply

For more information and job application details, see: Marriott International Receptionist Protea Hotel Fire & Ice! Menlyn Jobs in South Africa

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