Marriott International Guest Experience Expert (Guest Service Agent) Jobs in South Africa

Marriott International Guest Experience Expert (Guest Service Agent) Jobs in South Africa

Function

Reporting directly to the Guest Services Duty Management, the successful incumbent is expected to provide and maintain the quality and standards of the Westin Cape Town within a pressurized environment and in accordance with Marriott International Hotels Policies and Procedures

What we offer

Market related salary

Learning and development opportunities through online platforms, on the job trainings and classroom-based courses

Discounts on hotel rooms, food and beverage and spa in Marriott International portfolio

Wellbeing activities and sustainability initiatives through the Take Care and 360° programs

On Property Café

Medical Aid Company

Provident Fund Company Benefits

Associate Uniform and Laundry service thereof

Employee Well-being Programme

Staff Transport

Required Experience & Qualifications

An appropriate recognised qualification would be advantageous

A minimum of two years’ experience in a similar position within a Hotel environment

Computer literate & extensive knowledge of Opera and Microsoft Office Package

Professional and pleasant disposition

Strong leadership and interpersonal skills essential

Strong planning and organizing skills to meet deadlines with regards to operational requirements essential

Strong and effective communication, problem solving and decision making skills at all levels essential

Opera systems knowledge

Ability to work within a pressurized environment

Extensive knowledge about Cape Town tours and best restaurants

Quality and customer service driven

Ability to use Initiative and be proactive and self-motivated

Foreign language speaking candidate would be advantageous

Key Responsibilities

Complete all daily duties as set out

in departmental duties and requirements.

Be flexible within Front of House operations to complete additional tasks as and where directed by the Front of House Management team.

Ensure that the standards of service excellence and guest satisfaction are maintained.
Lobby duty – interacting and rooming guests

Perform an efficient administrative support function as and when required

Ensure that every guest complaint is handled and solved to the satisfaction of the guest.

Ensure that the standards of service excellence and guest satisfaction are met and maintained.

Anticipate the needs of a guest and focus on attention to detail. Recognize every guest as an individual, treating them with warmth and taking every opportunity to make a positive impression.

Liaise with other departments and associates to ensure the smooth running of Guest Services to ensure strong collaboration between Operations Teams

How to Apply

For more information and job application details, see; Marriott International Guest Experience Expert (Guest Service Agent) Jobs in South Africa

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