Marriott International Duty Manager Jobs in South Africa

Marriott International Duty Manager Jobs in South Africa

Function

Reporting to the Guest Services Experience Manager, the successful incumbent will be responsible to foster relationships with guests to enhance the guest experience. Display a guest centric approach. Manage the day to day activities and support the Guest Services agent team whilst maintaining exceptional customer service standards in accordance with the hotel and Marriott policies and procedures.

Required Experience & Qualifications

Relevant Hospitality qualification or equivalent

Minimum 3 years’ experience working in hotel and/ or similar position.

Minimum 2 years’ management experience within a similar role.

Systems Required – OPERA, MGS and GXP, Internet, MS Word/Office, Microsoft excel and Outlook.

Guest Centric Approach

Professional and pleasant disposition

Strong leadership and interpersonal skills essential.

Strong planning and organizing skills to meet deadlines with regards to operational requirements

Strong and effective communication, problem solving and decision making skills at all levels essential

Proven excellent and conflict management skills

Strong administration skills – payroll input, staff rostering, training

Ability to work within a pressurized environment

Quality and customer service driven

Ability to use Initiative and be proactive and self-motivated

Ensure that the standards of service excellence and guest satisfaction are met and maintained

Attention to detail pertaining to area of responsibility

Maintain a neat, clean and well-groomed appearance as per company standards

Experience in IR management and disciplinary processes

Ability to work without supervision and within a team

Proficiency in Ms Office packages e.g. Word, Excel, Outlook, Micros, Opera

Key Responsibilities

Ensure that the standards of service excellence and guest satisfaction are met and maintained.

Effective planning, assigning and delegations of tasks to meet deadlines.

IR management - ensure disciplinary processes are carried out and adhered to

Effective communication, problem solving, decision making and conflict management

Ensure

that the standards of service excellence and guest satisfaction are maintained

Ensure that every guest complaint is handled and solved to the satisfaction of the guest

Actively champion and oversee all Marriott related issues to both staff and guests.

Supply and co-ordinate training to all Front of House staff.

Liaise with other departments and associates to ensure the smooth running of Rooms Division to ensure strong collaboration between Operations Teams

Elevate Guest Services team to executional excellence

Review Guest Voice scores related to guest experience and assist HR trainer with regards to implementing relevant training needs that will enhance guest interaction/experience to maintain a fully guest-centric approach amongst all staff.

Understands and follows policies and procedures with regards to the hotel’s key control system and ensure that others follow them.

Review Guest Voice scores related to guest experience and assist HR trainer with regards to implementing relevant training needs that will enhance guest interaction/experience to maintain a fully guest-centric approach amongst all staff.

Understands and follows policies and procedures with regards to the hotel’s key control system and ensure that others follow them.

Perform other reasonable duties as and when requested

How to Apply

For more information and job application details, see; Marriott International Duty Manager Jobs in South Africa

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