Marriott Hotel Senior Manager IT Infrastructure EMEA Jobs in South Africa

Marriott Hotel Senior Manager IT Infrastructure EMEA Jobs in South Africa

Job Summary

This role will be empowered and responsible for maintaining stability of infrastructure operations within multiple technology disciplines. The Senior Manager - Shared Infrastructure Services will provide direction to and ensure quality of work produced by multiple outsourced managed services teams comprising of both support and project teams.

Candidate must use sound technical judgment, provide clear guidance to team members, and assist with removing productivity barriers.

They would be responsible for ensuring proper incident management and overcoming operational inefficiencies of various areas such as monitoring, backups, databases, compliance, process documentation, quality control, capacity management, service degradation, escalation support, software and hardware upgrades, storage, servers, virtualization (applications and desktops), inventories, and change control compliance.

This position will also help analyze various infrastructure systems with the expectation of documenting and recommend changes towards improving operational excellence.

The ability to propose out of the box solutions while being cost conscious is critical in this role. Additional responsibilities will include Incident Management, Lifecycle Management, Tactics and Project Guidance, Backup and recovery, Monitoring, Capacity Planning, Inventory Management, and Compliance, Change Management, and Process improvements.

Education and Experience

Required:

3+ years management experience

3+ years of experience leading IT projects and understanding of project management methodologies

Must be an engaged and self-motivated leader that actively participates in and can lead meetings

Ability to provide clear team guidance and prioritization based on changing business needs

Ability to lead in a matrixed organization

Strong ability to multitask, analyze, plan, gather stakeholder buy in, communicate, and present

Must have a technical background, preferably within an infrastructure team.

Experience directly managing a VMware / virtual installation including on a Nutanix platform.

Must understand technical requirements, architecture, and operational impact of various projects

Experience supporting a virtual desktop infrastructure (VDI) such as VMware Horizon

Experience and extensive knowledge building virtual desktop environments (VMware preferred)

Microsoft Windows Active Directory with server administration (including Group Policy)

SAN storage systems both hardware and software defined

Backup Systems On-Premise/Cloud

Preferred:

Strong negotiation skills

Awareness of global hospitality technology trends

Strong experience in back of the house and guest-facing operations

Broad technical acumen with a solid understanding of current technologies (VMware, servers, Windows, desktop, Office, etc.)

Marriott experience (field technology architecture, building architecture and construction principles and related IT design standards, multi-brand experience)

Experience in planning, implementing and evaluating processes, systems and/or initiatives

Ability to work across organizational boundaries, to help lead and influence change

Strong project management skills with an ability to develop and deliver projects.

Excellent oral and written communication skills.

Very high level of interpersonal skills to work effectively with others, motivate employees, and elicit work output in a team environment

Budgeting and capital acquisition experience a plus

Prior experience with managed services in an on-shore/off-shore model highly preferred.

Technical certification background such as VCP, MCSE, CCA, etc a plus

VMware VCA/VCP certification

Virtual data center or cloud computing experience is preferred

Microsoft 365 knowledge a plus

Key Responsibilities:

Build long-term relationships within team and amongst peers by creating an environment of safety, innovation, integrity, and honest open communication.

Model and create an environment of accountability for peers

Set and execute

platform strategy, including objectives, plans and policies to develop and deliver innovative solutions and systems in support of Enterprise goals.

Drive decisions that have an impact on quality, availability and effectiveness of business activities beyond immediate teams.

Initiate and implement continuous improvements in the virtual platform; including automation and self-service capabilities.

Participate in long-term technology strategies that contribute to business and functional strategies.

Influence clients, service providers and peers to successfully deliver on business goals and commitments.

Partner with others in the organization to set and manage expectations; continually seek opportunities to be a thought partner and deepen relationships.

Adapt communication approach for audiences at multiple internal and external levels.

Manage VMware virtualization environment and its associated components including vSphere, vCenter, Horizon and ESXi

Manage Microsoft technologies such as Active Directory Domain Services, DNS, DHCP, DFS and Group Policy

Patch and update drivers and firmware for datacenter servers such as Dell PowerEdge and/or Cisco UCS

Manage Active Directory on a Windows Server 2016 platform. Administer and maintain network end-user accounts, permissions, access rights and group policy management

Create and maintain systems documentation

Serve as project manager for a variety of IT initiatives

Install, upgrade, and maintain server software, applications, and patching

Maintain storage snapshots and consolidation ensuring network drives are optimized

Account Management in Active Directory

Maintain backup systems and scheduling
Diagnose, resolve and document hardware/software problems in a timely and accurate manner

Investigate, recommend and install enhancements and operating procedures that optimize availability

Deliver end-to-end systems engineering services to customers - requirements gathering, design, development, test and documentation of VDI solutions

Develop project plans and schedules, identify technical risks, and support the customer in mitigating risks to the mission

Make recommendations on software, hardware, cabling, and equipment for existing and/or new customer sites based on industry best practices and regulatory guidance (NIST, DoD)

Successfully execute projects, on-budget and schedule, and document/report project outcome

Install and configure all infrastructure (Network, Storage, Compute) required to support VDI environments

Configure and troubleshoot VMware Horizon View environments along with its architectural components: Desktop Pools, Connection Servers (and Replica Servers), Security Server, Enrollment Server, Resource Pools, vCenter, and thin and/or zero-clients.

Image development & testing, image deployment;

Assist in image creation, testing, and deployment

Develop and update System Documentation.

Deliver formalized and over-the-shoulder training on technology solutions to customer staff Perform other duties as assigned.

Perform morning system health checks on all supporting VDI systems

Clear stale VMs from pool inventory, review system logs and correct errors

Troubleshoot and resolve issues that affect customers using VDI.

Perform other duties as assigned

How to Apply

For more information and job application details, see; Marriott Hotel Senior Manager IT Infrastructure EMEA Jobs in South Africa

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